Vice President of Operations

Company Overview

Integral Creative Solutions (ICS) is a retained executive search and staffing firm collaborating with high-growth and large enterprises to pinpoint, attract, and place senior leadership talent that propels their next growth phase. We are conducting this search for a confidential client, offering a chance to join a well-supported leadership team and make a significant, measurable impact immediately.

Role Summary

This strategic, hands-on Vice President of Operations role aims to enhance how services are delivered, scale processes effectively, and support a geographically distributed workforce. The successful candidate will integrate product delivery, talent enablement, and client outcomes by driving operational excellence across intake, resource allocation, project delivery, and continuous improvement initiatives. Ideal for a systems thinker who excels in a fast-paced, remote-friendly environment, this position provides a clear trajectory toward broader leadership responsibilities.

Key Responsibilities

• Standardize and refine delivery workflows from project intake through to completion, collaborating with Delivery leads to ensure projects meet timelines, budgets, and quality standards.
• Manage capacity planning and staffing forecasts for client projects to match demand, align talent appropriately, and uphold utilization goals.
• Lead continuous improvement efforts by identifying process bottlenecks, applying scalable solutions, and incorporating lean and agile principles to boost efficiency and shorten cycle times.
• Direct cross-functional programs, coordinating with Engineering, Design, Product, and Client Services teams for alignment and accountability.
• Act as a key liaison between clients and internal stakeholders, providing proactive updates, managing risks, and resolving issues promptly.
• Define, gather, and analyze operational KPIs, including velocity, cycle time, utilization, client satisfaction (NPS/CSAT), and quality metrics; leverage this data to inform decision-making.
• Create and maintain standard operating procedures, playbooks, and a centralized repository for process documentation and updates.
• Collaborate with IT and systems teams to enhance the technology stack—covering project management tools, CRM, ATS/HRS integrations, and dashboards—ensuring data accuracy and integrity.
• Ensure compliance with company policies, contractual obligations, data security protocols, and relevant regulations across all operational activities.
• Work alongside People Operations to support onboarding, training, and professional development for operation and delivery team members.

Candidate Profile

• Possesses over 15 years of experience in operations, program management, or delivery management, with proven success in process enhancement within service or technology sectors.
• Experience managing hybrid or fully remote teams across multiple geography and time zones.
• Expertise in project and program management methodologies such as Agile and Waterfall, with hands-on leadership of multi-workstream initiatives.
• Strong analytical capabilities; skilled in dashboard creation, data insight extraction, and making informed, data-driven decisions.
• Exceptional communication and stakeholder management skills, able to influence cross-functionally without direct authority.
• Familiarity with project management tools (e.g., Jira, Asana, Trello), data visualization software like Tableau or Power BI, as well as CRM/ERP and HRIS/ATS system integration.
• Demonstrated ability to design scalable processes to minimize waste and standardize operations across teams.
• Adapts effectively to ambiguity, manages priorities under pressure, and adjusts strategies as conditions evolve.

Compensation and Benefits

• Competitive base salary aligned with experience and market standards.
• Eligibility for stock options where applicable.
• Comprehensive health benefits including medical, dental, and vision coverage.
• 401(k) retirement plan with company matching contributions.
• Flexible paid time off policy alongside recognized company holidays.
• Annual budget allocated for professional development and training opportunities.