Vice President of Customer Relationship Management

Company Overview

Horizon Capital is a real estate investment company that acquires and improves manufactured housing communities throughout the Southeast. Its work centers on increasing property value, strengthening day-to-day operations, and enhancing the experience of residents. The team works collaboratively to spot expansion opportunities, raise asset performance, and support long-term portfolio stability. This is a fast-moving environment for professionals who are interested in real estate, community development, and decisions guided by data.

Role Summary

The Vice President of Customer Relationship Management is a full-time remote leadership position focused on shaping and delivering the organization’s CRM strategy. The role is responsible for building and improving engagement processes for residents, partners, and other stakeholders across the portfolio. It requires turning customer insights into practical initiatives, aligning with sales, operations, and marketing, and helping lift retention and satisfaction across the business.

Key Responsibilities

This leader will define CRM direction, establish performance measures, oversee CRM systems and data quality, and prepare regular reporting for senior leadership. The position also includes guiding segmentation approaches, improving communication practices, mentoring team members, and driving ongoing enhancements in relationship management.

Qualifications

The ideal candidate should have strong hands-on knowledge of CRM platforms and the ability to design and manage CRM programs effectively. Experience with segmentation and customer insight is important for developing targeted engagement and retention efforts. Strong analytical ability is needed to interpret data, build dashboards, and recommend actions that support strategy. A background in sales or other revenue-oriented work is valuable, along with proven leadership experience managing cross-functional teams and complex projects in a remote setting. Excellent communication, collaboration, and stakeholder management skills are essential, including the confidence to influence senior leaders. Experience in real estate, property management, or a related field is helpful but not mandatory. A bachelor’s degree in Business, Marketing, Data Analytics, or a similar area is expected, and an MBA or equivalent advanced degree would be an advantage.

Additional Information

This position is listed as full-time and remote. No compensation, opening count, start date, or application deadline was provided.