Vice President, Infrastructure Services

About the Role

AssistRx is a technology company headquartered in Orlando, Florida, that helps pharmaceutical and biotech manufacturers work more effectively with patients, providers, and pharmacies. Its iAssist platform supports specialty therapy prescribing through a technology suite designed to improve accuracy, adherence, access, and speed to therapy.

The Vice President of Infrastructure Services is responsible for the direction, delivery, and ongoing enhancement of enterprise infrastructure and end-user technology services. This leadership role ensures dependable, scalable, and cost-conscious operations that keep a healthcare call center environment running smoothly and support business continuity.

The position leads five teams: Production Infrastructure, Telephony, Commercial off-the-shelf (COTS) Support, End-user Technology and Support, and the Project Management Office.

This is both an operational and change-focused role. The leader will move the organization from reactive support to proactive service delivery, strengthen metrics-based service management, guide a phased transition from colocation infrastructure to secure hybrid and cloud platforms, modernize telephony capabilities, and introduce AI and automation to improve resilience and efficiency.

The successful candidate will work closely with business and technology leadership to ensure infrastructure plans align with company goals.

Leadership and Strategy

• Create and execute the enterprise infrastructure roadmap, including the move from colocation to secure hybrid and cloud environments and the integration of AI and automation.
• Lead and coach cross-functional teams, promoting ownership, innovation, and strong service standards.
• Strengthen future leadership capacity and expand organizational expertise in automation, platform engineering, and data-led operations.

Infrastructure and Service Operations

• Direct the planning, deployment, and ongoing operation of core infrastructure such as servers, storage, cloud platforms, telephony, and end-user computing, with a focus on availability, performance, and reliability.
• Oversee end-user technology services, including device lifecycle management and service desk operations.
• Manage incident, problem, and change processes with emphasis on resolving root causes and maintaining stability.

Transformation and Solution Design

• Own infrastructure and workplace technology solution design, converting business needs into scalable and supportable architectures.
• Define and lead migration approaches such as rehost, replatform, refactor, and retire, supported by governance and business-case review.
• Advance proactive service management through monitoring, automation, and preventive maintenance, using cloud adoption to improve resilience, visibility, and standardization.
• Set service levels, KPIs, and operational reporting to improve performance and the user experience.

AI Enablement and Innovation

• Identify, rank, and implement AI use cases in infrastructure and service operations, such as predictive monitoring, intelligent ticket routing, virtual support agents, and capacity forecasting.
• Put governance, standards, and measurable outcomes in place for AI adoption, while ensuring cloud and data platforms can support the required scale.

Requirements

Applicants should have a bachelor’s degree in IT, Computer Science, Engineering, or a related discipline; an advanced degree is preferred.

At least 10 years of progressive leadership experience in IT infrastructure and service operations is required, including enterprise infrastructure, end-user computing, and service desk leadership.

Experience leading operational transformation, improving service maturity, and driving metrics-based service management and continuous improvement is expected.

Strong skills in financial oversight, vendor management, and stakeholder engagement are required, along with experience working with executive leaders, business unit heads, and technology stakeholders.

Candidates should have a solid understanding of hybrid and cloud platforms, endpoint management, and IT service management practices.

Applicants must be eligible to work in the United States.

Some travel is required, and the role requires availability during Eastern Time business hours.

Direct experience leading cloud migration in legacy and hybrid environments is preferred.

Experience with large-scale telephony systems in a call center environment is preferred.

Experience using automation, analytics, or AI-driven operations is preferred.

Experience in healthcare or another regulated environment is preferred.

Benefits

• Supportive, forward-looking, and fast-moving work environment
• 401(k) matching with immediate vesting
• Medical, dental, vision, life, and short-term disability coverage

Additional Information

AssistRx is an equal opportunity employer and considers all qualified applicants without regard to race, religion, color, sex, pregnancy, gender identity, sexual orientation, parental status, national origin, age, disability, family medical history, genetic information, political affiliation, military service, or other legally protected characteristics.

Employment offers are conditional on successful completion of a pre-employment background check.

All hires must verify identity and work eligibility in the United States and complete the required employment verification forms at the time of hire. Sponsorship and work authorization are not available for this position.

The company does not accept unsolicited resumes from search firms or other vendors. Any such resumes will be treated as company property, and no fee will be paid if a hire results from an unsolicited submission.