Vice President Operations (Revenue Cycle Management)

Role Summary

GeBBS Healthcare Solutions is seeking a Vice President of Operations to lead and scale its US Healthcare Revenue Cycle Management (RCM) operations across multiple delivery locations in India. This senior leadership role is centered on operational improvement, technology-led transformation, financial growth, and high-quality service delivery. The position requires a strong mix of strategic thinking and hands-on execution, with accountability for business outcomes, client satisfaction, and team engagement.

The role is based in Navi Mumbai and follows a US shift schedule.

Goals and Core Focus Areas

• Drive operational excellence and service performance.
• Strengthen financial outcomes and margin control.
• Build long-term client partnerships and support business expansion.
• Advance digital modernization and innovation across operations.
• Develop people, culture, and organizational agility.
• Maintain strong governance, compliance, and risk control.

Key Responsibilities

Operational and Strategic Leadership

• Oversee end-to-end RCM operations across several India-based delivery centers.
• Consistently meet SLAs, KPIs, and contractual service commitments.
• Create a performance management system backed by live dashboards, analytics, and continuous improvement methods such as Lean and Six Sigma.
• Design delivery models that can scale with changing client and market requirements.

Financial Management

• Hold complete P&L responsibility for the RCM business unit.
• Prepare yearly operating plans, budgets, and financial forecasts.
• Improve revenue, profitability, and cost efficiency through targeted initiatives.
• Ensure strong pricing discipline, contract governance, and financial controls.

Client Management and Growth

• Serve as the senior executive contact for major clients in provider and payer segments.
• Lead Quarterly Business Reviews and executive governance meetings.
• Identify expansion opportunities, value-added services, and transformation projects for existing accounts.
• Improve client retention, referenceability, satisfaction, and NPS/CSAT outcomes.

Transformation and Technology Enablement

• Work with Technology, Product, and Data Science teams to deliver the RCM transformation roadmap.
• Promote the use of AI, RPA, GenAI, analytics, and workflow automation to improve accuracy, productivity, and decision-making.
• Lead major process redesign and modernization efforts to reduce manual effort and improve efficiency.
• Measure results against industry benchmarks such as HFMA and MGMA, then drive ongoing improvement.

People Leadership

• Lead a large workforce spread across multiple cities.
• Build future leaders through succession planning and structured leadership development.
• Create a culture of accountability, openness, inclusion, and continuous learning.
• Partner with HR on workforce planning, capability building, and employee engagement programs.
• Guide teams through change management during operational and digital transformation.

Governance, Risk, and Compliance

• Ensure full compliance with HIPAA, SOC 2, and client-specific standards.
• Set up and maintain controls for information security, data privacy, and business continuity.
• Track compliance, audit readiness, and risk mitigation through appropriate KPIs.
• Coordinate with legal, compliance, and audit teams to ensure smooth governance across engagements.

Cross-Functional Coordination

• Work closely with Sales, Transition, Finance, IT, Product, and HR teams to execute strategy effectively.
• Provide operational insight during pre-sales, solution design, and client onboarding activities.

Experience and Qualifications

This role requires a graduate degree, with an MBA or a similar qualification preferred. Candidates should have 18 to 25 years of experience in US Healthcare RCM, including at least 8 years in executive leadership roles managing multi-site operations. Experience managing large teams of 1,000+ FTEs is essential. Strong capabilities in P&L ownership, digital transformation, automation adoption, client management, process improvement, and operational analytics are important. The role also calls for deep knowledge of US healthcare payer and provider ecosystems, compliance requirements, and current RCM trends. Strong communication, stakeholder management, and results-driven leadership are expected. Exposure to AI, RPA, GenAI, and advanced analytics tools will be valuable.

Work Schedule

This position operates in a US shift.