Vice President, Client Support Group, Team Manager

About Natixis Corporate & Investment Banking

Natixis Corporate & Investment Banking operates globally, offering advisory, investment banking, financing, corporate banking, and capital markets services. The institution serves a diverse client base including corporations, financial institutions, sponsors, and sovereign bodies across nearly 30 countries. As part of Groupe BPCE, France's second largest banking group, it carries strong financial ratings and commits to a carbon-neutral portfolio by 2050, aiding clients in reducing their environmental footprints.

Role Overview

The Client Support Group (CSG) for Asia Pacific and the Middle East manages end-to-end execution of Client Due Diligence (CDD) across multiple jurisdictions. This position leads regional management for CSG, overseeing quality client onboarding and periodic review processes, addressing markets such as Hong Kong, Singapore, China, Malaysia, Australia, Japan, South Korea, Taiwan, India, and the Middle East.

Key Responsibilities

• Take full ownership of team workflow and task completion from assignment through delivery.
• Enhance team productivity and capacity while maintaining compliance with strict quality and control benchmarks.
• Supervise KYC due diligence procedures, guaranteeing adherence to policies and meeting efficiency goals.
• Ensure accuracy and integrity of client data in banking systems and produce reliable management information for leadership.
• Collaborate with global teams to ensure smooth and uniform completion of KYC tasks across hubs.
• Facilitate cooperation between KYC, Front Office, and support units for timely document handling and resolution of challenges.
• Serve as the main point of escalation for complex issues, ensuring rapid resolution to maintain seamless business operations.
• Communicate proactively with CSG leadership, delivering performance data and risk assessments.
• Partner with front-office and CRM teams to understand their priorities and obstacles.
• Provide expert advice to the team supporting the bank’s commercial goals.
• Manage compliance by ensuring due diligence complies with internal policies and escalating issues related to politically exposed persons (PEPs), adverse media, and ownership structures as needed.
• Ensure coordination with Compliance and Financial Security teams for necessary escalations.
• Lead continuous process and system improvements, representing the team in global projects, testing, and innovation initiatives.
• Oversee ad-hoc screening, reporting, and special assignments from senior leadership.
• Direct and mentor a team of 40 to 60 KYC professionals fostering engagement and professional growth.

Qualifications and Experience

• Bachelor's degree in Finance, Business, or a related discipline; advanced degrees such as MBA or MSc or professional certifications like CAMS preferred.
• Over 12 years of progressive experience in financial services focusing on KYC, AML operations, and compliance.
• Proficient in KYC/AML regulations, policies, and risk management strategies.
• Exceptional leadership skills managing sizable teams, including remote members.

Skills and Competencies

• Expertise in KYC, AML compliance, and handling complex cases involving PEPs and adverse media.
• Advanced knowledge of Microsoft Office (Excel, PowerPoint) and core banking systems with MIS reporting.
• Strong organizational and project management capabilities, delivering projects within scope and timelines.
• Excellent communication and interpersonal skills tailored towards internal teams and senior stakeholders.
• Experience with data analytics and visualization tools such as Alteryx and Tableau.
• Analytical approach to problem-solving capable of identifying trends and driving operational improvements.
• Leadership in process enhancement and technology implementation within KYC environments.
• Strategic mindset to contribute to system upgrades and cross-team initiatives.

Additional Information

• Responsible for maintaining high-performance, collaborative team culture and career development support.
• Expected to foster continuous improvement and operational excellence.