Vice President, Business Systems & Transformation

Role overview

This executive position is based in the United States and supports a partner company that oversees the application process and subsequent hiring steps. The role centers on setting and executing the strategy for enterprise business systems across the entire customer journey, from quote generation through cash collection.

You will help shape how essential business platforms, data, and workflows function in a scaling, high-growth organization. A major part of the job is bringing cross-functional teams together around a common transformation roadmap that improves efficiency and strengthens the customer experience.

The work involves evaluating, upgrading, and integrating core enterprise applications while maintaining operational stability and excellence. This is a senior leadership role that blends long-term systems vision with practical transformation delivery across a complex SaaS environment. You will also serve as a trusted advisor to executive leadership on technology investment decisions and business process evolution.

Key responsibilities

• Set the direction for the enterprise business systems landscape, covering CRM, ERP, Customer Success, billing, contact center, and reporting/data platforms, while keeping growth priorities in mind.
• Review the current systems environment end to end to uncover gaps, inefficiencies, automation opportunities, simplification wins, and areas of technical debt.
• Redesign and improve the full quote-to-cash flow, including lead handling, opportunity movement, quoting, contracting, onboarding, invoicing, renewals, and expansion.
• Pinpoint process friction and introduce changes that raise revenue capture, improve operating efficiency, and elevate the customer experience.
• Guide the design, integration, and modernization of enterprise tools such as Salesforce, Gainsight, CCaaS solutions, billing platforms, and support systems.
• Create governance approaches for prioritizing business systems investments and managing transformation efforts.
• Work closely with Finance, Revenue Operations, Customer Success, Support, Product, IT, and senior executives to keep initiatives aligned.
• Define performance indicators and measurable outcomes to track the effect of transformation work and support ongoing improvement.
• Lead major transformation programs from strategy development through implementation and adoption.
• Strengthen internal capabilities, operating structures, and organizational design so the business can scale effectively.

Required background

• At least 12 years of experience in business systems leadership, enterprise applications, or digital transformation within complex organizations.
• Demonstrated success improving quote-to-cash processes, preferably in SaaS or other technology-led businesses.
• Strong practical experience with Salesforce, Gainsight, billing or subscription platforms, CCaaS/contact center tools, and customer support technologies.
• Proven ability to lead major cross-functional transformation programs that deliver measurable business outcomes.
• Executive-level presence with the confidence to influence senior leaders and align diverse stakeholders.
• Experience building business cases, technology roadmaps, and long-range systems strategies.
• Solid knowledge of subscription business models and revenue operations is highly preferred.
• Experience in enterprise systems consulting, digital transformation, or RevOps would be an advantage.
• Excellent communication, leadership, and change management capability.
• An MBA or similar advanced degree is considered a plus.

Benefits and compensation

• Competitive executive compensation package benchmarked for VP-level roles.
• Performance bonus and long-term incentive opportunities.
• Medical, dental, and vision insurance coverage.
• 401(k) retirement savings plan.
• Flexible remote-first work setup anywhere in the United States.
• Generous paid time off, company holidays, and parental leave.
• Strong emphasis on executive development and leadership growth.
• The chance to lead enterprise-scale transformation work with high business impact.
• Exposure to modern SaaS ecosystems and advanced business systems architecture.

Additional information

This opportunity is shared on behalf of a partner employer. The partner company handles the application review process and all further hiring steps. A matching process is used to shortlist candidates against the role’s main requirements before those results are passed to the hiring team.

Data privacy note: By submitting an application, candidates acknowledge that personal data may be processed to assess candidacy and shared with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws, including GDPR. Applicants may exercise rights such as access, correction, deletion, and objection at any time.

AI-assisted review may be used in parts of the hiring workflow, including application screening, resume analysis, response assessment, and detection of possible inconsistencies or verification signals. These tools support the recruitment team but do not replace human judgment, and final hiring decisions are made by people.