Used Cars Lead, Central Europe (m/w/d)

Overview

This role involves extensive collaboration across various divisions within the company, including New Vehicle Sales and Delivery, the Service department, infrastructure teams, senior management, and a network of third-party contractors. The primary objective is to enhance the performance and operational efficiency of Tesla's Certified Pre-Owned (CPO) vehicle business throughout Central Europe.

Key Responsibilities

• Oversee and implement sales, delivery, and inventory strategies for used vehicles to ensure operational excellence and reduce vehicle idle time.
• Establish and maintain robust cross-functional relationships with departments such as Sales, Operations, Refurbishment, and Headquarters, as well as with external partners and senior leadership.
• Explore and cultivate new sales channels, including partnerships and digital tools, to accelerate sales velocity and increase volumes.
• Serve as a mentor and culture ambassador within the Central Europe Used Cars and Fleet Team, promoting high performance and supporting team member growth.
• Identify opportunities for ongoing process improvements and proactively lead change initiatives to enhance workflows.
• Guide the regional transition from emphasizing sales volume to prioritizing quality and customer satisfaction, setting standards for how used Tesla products are presented, marketed, and delivered.
• Manage the internal fleet vehicles, such as Demo, Display, Loaner, and Internal-use cars, ensuring their optimal allocation, readiness, and condition region-wide.

Candidate Profile

• Strong strategic thinking ability and sound business judgment.
• High drive for operational execution and action orientation.
• Empathetic leadership skills focused on coaching and developing team members.
• Proven aptitude for managing change and fostering continuous improvement.
• Excellent collaboration skills working across sales, service, and executive levels.
• Clear and confident communicator in both commercial and leadership contexts.
• Comfortable navigating ambiguity and adapting to shifting situations.
• Committed to quality and delivering an exceptional customer experience.