US Healthcare Associate and Senior Associate

About the Role

The Benefits Support Specialist - Level 1 plays a vital role in administering healthcare benefits by engaging in activities such as provider communication, claim support, documentation evaluation, and workflow oversight. This position deals with complex cases, contributes to process optimization initiatives, and acts as a resource for less experienced colleagues.

Key Responsibilities

• Execute assigned benefit-related tasks within prescribed service timelines.
• Assess claim documents to decide on subsequent required actions.
• Reach out to providers and other parties to collect necessary information.
• Administer follow-ups and address outstanding queries.
• Adhere to standards for quality, productivity, and service levels.
• Detect and resolve any exceptions arising during processing.
• Ensure documentation is accurate and comprehensive.
• Support multiple healthcare product lines and workflow structures.
• Escalate complicated issues or exceptions to management when necessary.
• Engage in ongoing training and skills enhancement.

Required Skills

• Strong communication and customer service aptitude.
• Meticulous attention to detail.
• Ability to accurately follow documented guidelines.
• Capability to manage multiple tasks and changing priorities concurrently.
• Enthusiasm for learning new systems and procedures.

Additional Information

Work Location: Kochi, Kerala (Work From Office)

Eligibility and Education

Applicants should be graduates in any field or possess equivalent professional experience.

About the Company

Sutherland is a global leader specializing in business and digital transformations, delivering exceptional client-customer engagement experiences. With over 35 years of industry presence, the company blends extensive domain knowledge and advanced optimization techniques using proprietary and partner platforms to boost growth, efficiency, and productivity. Their expertise spans AI, intelligent automation, advanced analytics, and digital services, forming tailored solutions for sectors including Healthcare, Insurance, Banking and Financial Services, Communications, Media and Entertainment, Technology, Travel and Logistics, and Retail. Sutherland upholds core values such as agility, creativity, integrity, and flawless execution. The company boasts 212 patents in critical technologies across the US and UK and employs a global workforce of 40,000 professionals who deliver scalable, impactful solutions to marquee brands.

Application Instructions

Interested candidates may contact via phone at 8714437138 to share their resumes.