Job description

About Kapido

Kapido is committed to helping travelers discover the world by offering a wide selection of travel products, services, and experiences. The company emphasizes providing diverse choices and top-quality travel solutions to facilitate memorable journeys for individuals and groups. Kapido promotes a culture focused on sustainable and responsible travel, valuing curiosity, problem-solving, and continuous improvement in travel planning and experiences.

Role Overview

This fully remote, full-time position as a Travel Sales Consultant involves guiding customers through travel options and creating tailored itineraries that align with their preferences and budgets. The consultant will handle customer inquiries, recommend destinations and travel products, and manage bookings for flights, hotels, tours, and other travel-related arrangements.

Key responsibilities include processing reservations, solving customer issues, ensuring a seamless and satisfactory customer experience from first contact through after-travel follow-up, collaborating with internal teams and partners, maintaining accurate booking records, and achieving sales and service targets.

Qualifications and Skills

Expertise in Travel Consulting and Travel Management to effectively assist customers and handle comprehensive trip planning.
At least four years of experience working with global distribution systems such as Sabre and Amadeus.
Fluency in both Punjabi and English languages.
Proficiency in coordinating travel arrangements and reservations for transportation, accommodations, and activities.
Strong customer service capabilities to address inquiries, resolve issues, and maintain high customer satisfaction.
Relevant experience in travel sales, tourism, or hospitality sectors, ideally with familiarity in online booking platforms or travel agencies.
Excellent communication and negotiation skills, with great attention to detail and accuracy in documentation.
Ability to work independently in a remote setting, manage time efficiently, and meet set sales and service objectives.
Comfortable using digital tools, customer relationship management software, and reservation systems; additional language proficiencies are beneficial.