Travel Operations Manager

About the Company

We operate within the fast-paced financial services and FinTech sectors, delivering innovative marketing and consultancy solutions. Our energetic team collaborates worldwide, fostering growth through customized strategies and state-of-the-art tools. We invite you to join and experience exceptional career growth and meaningful work impact.

Role Overview

We seek a highly methodical Travel Operations Manager with a minimum of three years' experience managing projects, logistics, bookings, and vendor relations. The ideal individual is bilingual in Spanish and English, communicates effectively, negotiates adeptly, pays meticulous attention to detail, and prioritizes customer satisfaction. While prior travel industry experience is advantageous, proven execution skills and accountability are paramount.

Key Responsibilities

• Oversee travel logistics, including booking and itinerary coordination.
• Manage and negotiate relationships with vendors and suppliers.
• Handle budgets, control costs, and optimize operational efficiency of projects.
• Monitor key performance indicators, generate reports, and implement continuous improvements.
• Collaborate across internal departments and external partners to ensure timely delivery of initiatives.
• Identify operational risks and implement mitigation strategies throughout project stages.

Preferred Additional Skills

• Develop and implement operational KPIs such as on-time delivery rates, customer satisfaction scores, error rates, and cost per guest.
• Create dashboards and drive improvement cycles to enhance efficiency and quality.
• Coordinate updates, align decision-making, and handle escalations to maintain predictable and smooth execution among all teams and partners.