Travel Consultant (Sales) - Emirates Holidays UK

Job Purpose

The primary goal for this role is to meet assigned sales revenue, margin, and passenger targets set by the management team.

Key Responsibilities

• Create travel itineraries including twin or multi-destination trips, or utilize predefined product packages to meet sales objectives.
• Upsell additional services such as flights, accommodations, meal plans, multi-center trips, excursions, fixed tours, and customized travel packages.
• Execute sales-related tasks assigned by Team Leaders, including handling reports and other duties as needed.
• Manage and respond to all incoming Salesforce sales correspondence promptly, ensuring compliance with set service level agreements (SLAs).
• Maintain up-to-date knowledge of both airline and non-air travel products offered by the company, including destination requirements, product updates, and local tours and excursions.
• Communicate effectively with customers to uphold brand standards, foster repeat business, and deliver exceptional customer service to meet all performance indicators.
• Build and maintain strong customer relationships that support brand loyalty and the development of a direct customer database.
• Collaborate skillfully with various third-party suppliers to address customer needs.
• Respond adeptly to unexpected challenges like force majeure events or cancellations before or after departures.
• Manage multiple tasks in a dynamic sales environment efficiently.

Candidate Qualifications

Applicants should have strong sales abilities, particularly in upselling travel-related services and handling sales communications. The role demands high customer service standards, adaptability to crisis events, and proficiency in managing multiple responsibilities concurrently.

Eligibility Requirements

• Applicants must have completed at least 12 months in their current position; those transferred laterally can apply anytime.
• Must have legal authorization to live and work in the United Kingdom; visa sponsorship will not be provided by the employer.

Compensation and Benefits

Offers a competitive salary combined with a comprehensive benefits package, including:

• Company pension scheme
• Private medical insurance and health cash plan
• Life and accident insurance
• Industry travel benefits
• Profit sharing eligibility
• Meal allowance
• Transport allowance