Transaction Risk Investigator - Fixed Term Contract

About the Company

Genpact is a global professional services and solutions organization with more than 125,000 employees in over 30 countries. The company focuses on helping leading enterprises improve outcomes through business expertise, digital operations, and capabilities in data, technology, and AI. Its work is driven by curiosity, agility, and a mission to create long-term value for clients.

Genpact positions itself as an advanced technology services company that supports global businesses with operational excellence and innovative solutions. The organization uses data, technology, and AI to help enterprises move faster, work smarter, and stay competitive.

Role Overview

The organization is hiring Transaction Risk Investigators for a 6-month fixed-term contract in Kolkata. This is an office-based position with the possibility of becoming permanent based on performance. The role is intended for fresh graduates and requires flexibility across shifts.

Eligibility and Work Details

• Only fresh graduates may apply; candidates with a law background are not eligible.
• The position is strictly for freshers; prior experience is not required.
• Location: Kolkata, India, with full-time work from office.
• Contract length: 6 months, with potential for a permanent role depending on performance.
• Shift availability must be flexible, including weekends and any assigned shift.

What the Job Involves

The Transaction Risk Investigator will support efforts to detect, review, and reduce online e-commerce risk. The role calls for sound judgment, strong analytical thinking, and the ability to work independently in a fast-paced, customer-focused environment. The candidate will handle routine non-voice work such as email and chat while following process guidelines and standard operating procedures.

Responsibilities

• Review cases to detect and help prevent online commerce fraud and related risk.
• Use sound judgment to decide on complex transaction issues and customer authentication matters.
• Communicate regularly in written and spoken form with managers, analysts, engineers, internal teams, and external parties.
• Maintain high quality standards while meeting productivity targets.
• Use operational systems and tools to locate and verify relevant data.
• Navigate websites effectively as part of case investigation work.
• Follow workflow instructions and standard operating procedures accurately.
• Handle routine non-voice tasks through email, chat, and similar queues.

Requirements

• Any graduate except candidates with a law or diploma background.
• Freshers only.
• Strong interpersonal communication skills for handling complex transaction-related issues.
• Good problem-solving ability.
• Strong time management and organizational skills.
• Ability to assess situations and choose suitable solutions.
• Comfort working on a flexible schedule, including weekends.
• Good analytical and critical thinking skills.

Why Join

• Opportunity to work in AI, automation, and digital transformation.
• Chance to contribute to high-impact business challenges for global clients.
• Hands-on experience, mentorship, and ongoing learning opportunities.
• Exposure to a large community of problem-solvers and innovators.
• A work culture built on integrity, inclusion, curiosity, courage, and customer focus.

Additional Information

Genpact is an equal opportunity employer and considers all applicants without discrimination based on race, color, religion or belief, sex, age, national origin, citizenship, marital status, military or veteran status, genetic information, sexual orientation, gender identity, disability, or any other protected characteristic.

The company states that it does not charge any fee for job applications or participation in the hiring process. Applicants should be cautious of scams such as requests to buy a starter kit, pay to apply, or purchase equipment or training.