Sales Operations Specialist

About the company

Genpact is a global advanced technology services and solutions provider that helps large enterprises improve performance and stay competitive. The company combines business expertise, operational excellence, digital capabilities, data, and AI to solve complex challenges and scale transformation across industries.

Genpact is also building AI-led solutions through its AI Gigafactory, an accelerator focused on deploying large-scale models and agentic AI to help organizations work smarter and grow faster.

Role overview

The organization is hiring a Sales Support Specialist for the Supply Chain Service Line. This position plays a central part in sales operations and pipeline management, with a strong focus on accuracy, reporting, coordination, and process discipline. The ideal professional is highly organized, detail-oriented, analytical, and comfortable partnering with multiple teams in a fast-paced setting.

Key responsibilities

• Keep the sales pipeline current, complete, and accurate through regular updates, audits, and maintenance.
• Monitor deal movement, milestones, and status updates across supply chain accounts.
• Spot missing information, mismatches, or errors in pipeline records and address them promptly.
• Prepare recurring pipeline reports and summaries for leadership review.
• Partner with the Go-to-Market team to ensure opportunities remain properly updated.
• Assist with forecasting and demand-planning activities.
• Review sales trends and, when needed, provide insights to senior leadership.
• Help build and maintain dashboards, trackers, and operational documentation.
• Coordinate with Sales, Supply Chain, and Finance teams to keep deal status and operational needs aligned.
• Contribute to a collaborative, innovative, and outcome-driven work environment.
• Build effective working relationships with cross-functional partners including Field Operations, Sales Operations, Finance, Project Delivery Managers, and Business Development leaders.
• Protect data quality across systems, spreadsheets, and shared files.
• Suggest improvements that make pipeline tracking and reporting more efficient.
• Maintain standard operating procedures and task-related documentation.

Required skills and qualifications

• Strong written and spoken English communication skills.
• Good working knowledge of Excel, Visio, and PowerPoint.
• High attention to detail with a strong commitment to accuracy and quality.
• Solid understanding of controls, risk, and compliance.

Benefits and workplace advantages

• Competitive salary package.
• Stable employment opportunities with secure agreements.
• Exposure to a multicultural workplace with employees from more than 30 countries.
• Access to professional training and strong career growth opportunities.
• Free access to an award-winning learning platform.
• Comprehensive benefits such as life and medical insurance, extra vacation days, partner discounts, and other country-specific benefits.
• Employee referral program with rewards for successful recommendations.
• Opportunity to grow in an AI-first, innovation-led environment with mentorship and learning from experienced technology professionals.
• Work in a culture that emphasizes ethics, transparency, security, integrity, inclusion, and customer focus.

Equal opportunity and hiring policy

Genpact is an equal opportunity employer and considers candidates without discrimination based on race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military or veteran status, genetic information, sexual orientation, gender identity, or any physical or mental disability, as well as other protected characteristics under applicable law.

The company does not charge any fee for job applications. Candidates are never required to pay at any stage of the hiring process, including for starter kits, application charges, equipment, or training.