Training Manager - HDFC Banking Business, Nagpur

Job Overview

This role focuses on planning and delivering training programs tailored for both internal and external employees within the banking business vertical. The position includes frequent travel within an assigned territory to ensure comprehensive training reach and effectiveness.

Core Responsibilities

• Design and implement training schedules for Relationship Officers to enhance their product knowledge and selling capabilities.
• Engage directly with Relationship Officers at branch locations to support client interactions and drive business conversions.
• Provide prompt resolution to employee queries via telephone and email.
• Create diverse training materials including brief documents, presentations, calculators, product comparisons, and sales toolkits for stakeholders and internal staff.
• Collaborate with sales stakeholders each month to develop and execute a training calendar across designated branches.
• Maintain detailed records of training activities and customer communication outcomes.
• Ensure continuous personal development by completing certifications such as Licentiate, Associate, Fellowship, and NCFM, alongside attending relevant external financial sector training.
• Meet key performance indicators, including a minimum of 16 mandays dedicated to training and six sales calls per month, alongside ensuring active participation from Relationship Officers and branches within the territory.
• Regular travel commitment of approximately 12 to 15 days monthly to assigned branches is required.

Key Relationships

The role involves ongoing coordination with internal sales teams, channel partners, and consultant trainers to facilitate daily updates, training interventions, and skill upgrades aligned with business goals.