Ticket/Gate Agent (Customer Service Agent) - DUB

Role overview

As a Customer Service Agent based at the airport, you will help create a smooth, safe, and positive journey for passengers. The position centers on frontline airport service work, with responsibilities spanning check-in, gate handling, ticketing, baggage support, rerouting and connection assistance, and coordination of flight departures.

What you will do

• Provide high-quality passenger service while representing the airline in a professional manner.
• Handle check-in, boarding, and gate activities, including ticketing and reservation support.
• Work with internal and external partners to support fast aircraft turnaround and timely departures.
• Assist travelers with rebooking, missed connections, lost-and-found issues, baggage queries, and general assistance.
• Keep airport operations aligned with safety, security, and service expectations.
• Carry out administrative work such as reports, audits, cost-control tasks, and documentation.
• Communicate regularly with leadership and cross-functional teams to keep operations running smoothly.
• Help passengers use and understand airport technology and digital service tools.
• Occasionally lift baggage or other items weighing between 50 and 70 pounds.
• Take on other duties as needed depending on business and operational requirements.

Minimum qualifications

• 1 to 2 years of experience in airport customer service, airline operations, or a ground-handling environment.
• Permanent, valid authorization to live and work in the EU, including Ireland, at the time of applying; visa sponsorship is not provided.
• Fluency in English, both spoken and written.
• Eligibility to live and work in Ireland.
• Proven ability to work in operations with a strong focus on customer service and teamwork.
• Comfort working with diverse people, perspectives, and working styles.
• Consistent focus on safety and security for self, others, and personal data.
• Flexibility to work different shifts, longer hours, and on-call schedules.
• Valid Ireland driver’s licence.
• Strong verbal and written communication abilities.
• A friendly, approachable manner that builds trust and respect.
• Ability to handle conflict and solve problems effectively.
• Good standing and satisfactory performance in the current role.
• High school diploma or an equivalent qualification.

Preferred background

• Prior experience with check-in, gate operations, and broader airport functions.
• Familiarity with airport technology and related systems.

Additional notes

This role is based in Dublin, County Dublin, Ireland and is a full-time, on-site position. The pay details were not specified. The job may require additional tasks based on operational and business needs.