Onboarding and Customer Success Specialist

About the role

JustTip is replacing spreadsheets and manual tip processing in hospitality with an automated platform that handles tips, service charges, time and attendance data, fund allocation, and weekly direct payments to employees’ bank accounts. The product is designed to remove manual work, reduce errors, and eliminate unnecessary chasing.

The company currently supports more than 1,000 businesses and over 25,000 staff across Europe and the UK, and it has grown more than 380% year over year. With a team of 20+ people, JustTip is building a highly configurable gratuities management solution for the UK and EU, with expansion into additional countries ahead.

This is a high-impact role for someone who wants to help shape a function rather than simply fill an existing seat. New UK legislation around tip handling has created urgent demand, and JustTip has developed software to address these requirements, including the first self-service tronc solution in the UK. The business now needs someone to help customers adopt the platform successfully and continue getting value from it over time.

Role overview

This position covers the full customer lifecycle, including support, implementation, and long-term account retention. You will take ownership of the HubSpot environment from the start, with the expectation that this function will grow into a larger team over time.

Key responsibilities

• Serve as the main point of contact for customer support, answering questions and resolving issues as the first response when help is needed.
• Manage the complete onboarding journey from signed contract through to venue go-live, while improving the process so it can scale efficiently.
• Handle tronc and tipping policy configurations for real hospitality venues using the company’s self-service tronc product.
• Oversee a portfolio of UK and Ireland accounts, focusing on relationship management, renewals, and expansion opportunities.
• Take full ownership of HubSpot, including setup, workflows, pipelines, and future team-building around the function.
• Create and maintain the feedback loop between customers and the product team.
• Develop the playbooks, documentation, and workflows needed to turn a one-person operation into a scalable team.

What the company is looking for

• 2 to 4 years of experience in customer success, onboarding, or account management; experience in hospitality or fintech is an advantage.
• 1 to 4 years of hands-on HubSpot experience, with practical use of flows and pipelines rather than basic call logging.
• Excellent organisational skills and the ability to stay effective under pressure.
• Strong written communication skills, especially for emails and follow-up messages that feel natural and get responses.
• A proactive mindset and the ability to solve issues before being asked.
• Availability to work from Dublin or London, or willingness to relocate there.

What you will receive

• A competitive salary along with meaningful equity.
• Hybrid working from the Dublin or London office.
• Pension contributions and gym membership.
• The chance to work in a fast-moving team with direct influence on how the company grows.
• Real ownership and autonomy to make a measurable impact.

Additional information

Location preference includes Dublin or London. The role is described as hybrid. No separate vacancy count, salary figure, or start date has been specified in the source.