Tenancy Manager

About the organisation

The Salvation Army Australia is a Christian movement and one of the country’s largest and most well-known charities. Its work is centred on practical care that improves lives and creates better futures. The organisation supports people through personal hardship, national distress and other difficult moments by offering safety, community, opportunity and help where it is needed most.

Salvation Army Housing SA delivers community housing services across South Australia. The team is looking for someone whose values align with the culture of the organisation and who is committed to better outcomes for clients.

About the role

An opportunity is available for a Tenancy Manager based in Ingle Farm, South Australia. The role focuses on building positive relationships with tenants and supporting stable, sustainable tenancies within the community housing portfolio.

Key responsibilities

• Oversee and maintain tenancies across the portfolio, including keeping leases current, arranging inspections and reviews, and handling rent review processes.
• Update and manage tenant information accurately in CHINTARO.
• Ensure all tenant data is maintained in line with Salvation Army Housing SA timelines, standards and procedures.
• Respond to high-risk tenant situations within required timeframes and in accordance with The Salvation Army policies and procedures.
• Help assess tenant concerns, needs and personal circumstances.
• Create practical responses to tenant needs while working within relevant policies, procedures and Residential Tenancies Act requirements.

What the role calls for

The organisation is seeking someone who is motivated to support vulnerable people and help them achieve successful tenancies and long-term housing stability. The ideal candidate will have experience working with a broad range of people and the ability to manage competing priorities effectively.

Eligibility and requirements

• An associate diploma with relevant experience, or a lower formal qualification supported by substantial relevant experience.
• Background in tenancy management, property management or client support, with a clear commitment to positive housing outcomes.
• Good understanding of the Residential Tenancies Act and the ability to apply its legal requirements in affordable and community housing settings.
• Working knowledge of tenancy legislation, or a willingness to develop it, along with confidence in managing leases, arrears, inspections and tenancy-related issues.
• Strong communication and people skills, with the ability to support tenants experiencing complex challenges in a respectful and empathetic way.

Benefits and perks

• Access to not-for-profit salary packaging for living expenses up to $15,900 tax free, plus an additional $2,650 tax free for meals and entertainment.
• Pool car available for work use.
• 12 weeks of paid parental leave.
• Purchase leave scheme offering up to 8 weeks of additional leave per year.
• Up to 5 paid volunteer days each year for participation in a TSA program or activity.
• Discounts on health insurance, home energy and home office supplies.
• Novated car leasing, along with discounts on car hire and car purchases.
• Employee Assistance Program with independent and confidential counselling support.
• Supportive management, a positive working environment and opportunities for career development.

Additional information

This role has 1 position available. The Salvation Army is an equal opportunity employer with an inclusive workplace and a strong commitment to diversity. Applications are encouraged from people of all cultures, languages, abilities, sexual orientations and gender identities or expressions, including Aboriginal people and Torres Strait Islander people.

The organisation is committed to child safety. Roles involving children require a Working with Children Check, and all roles require a Nationally Coordinated Criminal History Check.

Core values include Integrity, Compassion, Respect, Diversity and Collaboration.

Applicants are asked to submit a resume and cover letter showing how their experience and strengths match the role.