Telecaller at Neural9.ai Private Limited
Bengaluru, Karnataka, India · Full Time
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- Experience
- 1–3 yrs
- Salary
- INR 25,000 – INR 35,000 / month
- Openings
- 1
- Posted
- 5 hours ago
- Work mode
- In office
- Education
- Graduate or 12th pass
- Resume
- Required to apply
Where you'll work
Job description
About the Role
Neural9.ai Private Limited is hiring a compassionate and proactive Telecaller / Patient Coordinator to act as the primary contact for parents seeking developmental support for their children. The role is based at DYU Child Development Centre, HSR Layout, Bangalore, operating from 9:30 AM to 6:30 PM, six days a week.
Job Responsibilities
- Manage both inbound and outbound calls with warmth and clarity.
- Effectively explain the variety of therapy services to parents.
- Convert inquiries into scheduled appointments.
- Organize, confirm, and follow up on appointments diligently.
- Maintain an updated lead database and prepare daily performance reports.
- Build and nurture trustful relationships with families.
Qualifications and Skills
- Strong communication abilities in English and preferably Kannada, Hindi, or Tamil.
- Empathy, patience, and heightened emotional intelligence.
- One to three years of telecalling or customer service experience; experience in healthcare is advantageous.
- Basic computer proficiency including Excel and Customer Relationship Management (CRM) software.
- Educational background of either a graduate degree or completion of 12th standard with relevant experience.
Location and Work Schedule
HSR Layout, Bangalore, working hours from 9:30 AM to 6:30 PM, six days a week.
Additional Information
The role focuses on supporting children through multidisciplinary therapies such as speech, occupational, behavioral, and aqua therapy. The ideal candidate has a passion for engaging with people and making a positive difference in child development.