Telecaller at Neural9.ai Private Limited

About the Role

Neural9.ai Private Limited is hiring a compassionate and proactive Telecaller / Patient Coordinator to act as the primary contact for parents seeking developmental support for their children. The role is based at DYU Child Development Centre, HSR Layout, Bangalore, operating from 9:30 AM to 6:30 PM, six days a week.

Job Responsibilities

• Manage both inbound and outbound calls with warmth and clarity.
• Effectively explain the variety of therapy services to parents.
• Convert inquiries into scheduled appointments.
• Organize, confirm, and follow up on appointments diligently.
• Maintain an updated lead database and prepare daily performance reports.
• Build and nurture trustful relationships with families.

Qualifications and Skills

• Strong communication abilities in English and preferably Kannada, Hindi, or Tamil.
• Empathy, patience, and heightened emotional intelligence.
• One to three years of telecalling or customer service experience; experience in healthcare is advantageous.
• Basic computer proficiency including Excel and Customer Relationship Management (CRM) software.
• Educational background of either a graduate degree or completion of 12th standard with relevant experience.

Location and Work Schedule

HSR Layout, Bangalore, working hours from 9:30 AM to 6:30 PM, six days a week.

Additional Information

The role focuses on supporting children through multidisciplinary therapies such as speech, occupational, behavioral, and aqua therapy. The ideal candidate has a passion for engaging with people and making a positive difference in child development.