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Team Leader - International Sales
Ahmedabad, Gujarat, India · Full Time
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- Experience
- Any
- Salary
- INR 50,000 – INR 80,000 / month
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
About the Company
We are a globally recognized leader in merchant services, with a strong presence in Europe and the USA. Our India-based sales center plays a critical role in our global expansion strategy, offering secure, scalable, and innovative payment solutions to merchants around the world.
Role Summary
The Team Leader will oversee the outbound international sales operations, managing a team targeting markets in the US and Europe. This position emphasizes meeting key KPIs, maintaining sales quality, and ensuring operational excellence.
Key Responsibilities
- Lead and supervise a sales team of 20 to 50 international sales executives.
- Monitor daily sales activities including performance, call quality, and KPI compliance.
- Provide training, coaching, and motivation to help the team reach sales targets.
- Manage shift scheduling, break timings, and maintain discipline on the sales floor.
- Conduct regular meetings, performance evaluations, and provide constructive feedback.
- Collaborate with Quality Assurance, Human Resources, and Training departments to ensure process alignment.
- Resolve escalations and assist agents in handling complex sales objections.
- Drive initiatives aimed at improving conversion rates, lead management, and overall productivity.
- Prepare and present sales floor performance reports to senior management regularly.
- Foster a positive, high-energy atmosphere conducive to achieving sales goals.
Qualifications & Requirements
- Demonstrated success in achieving and surpassing sales KPIs.
- Strong understanding of US and UK consumer behaviors and their time zones.
- Excellent leadership, communication, and people management skills.
- Willingness to work night shifts according to US market hours.
- Experience in merchant services or fintech sales is preferred.
Compensation & Benefits
- Attractive fixed salary ranging from 50,000 to 80,000 INR monthly plus incentives.
- Opportunity for global exposure within a multinational company.
- Career growth prospects both within India and internationally.
- Modern office infrastructure located in Ahmedabad.
- Paid training and opportunities for skill enhancement.
- Performance-based bonuses, rewards, and recognition programs.
Working Details
- Job location is Ahmedabad with on-site work requirement.
- Work schedule aligns with US market hours, mainly evening and night shifts (Indian Standard Time).