Team Leader, Global Trade Management

About PSA BDP

PSA BDP, a division of the PSA Group headquartered in Philadelphia, PA, is a prominent provider of comprehensive port-centric logistics, transportation, and supply chain solutions worldwide. With a workforce exceeding 5,500 worldwide, the company caters to over 5,000 clients, including leading multinational enterprises in sectors such as chemicals, retail, life sciences, pharmaceuticals, electric vehicles, and industrial markets. The organization values diversity and fosters a close-knit community culture emphasizing growth and global collaboration.

Role Overview

We are seeking an experienced Team Leader for our Global Trade Management team based in Frankfurt, Germany. This position guides a team of Trade Compliance professionals to ensure compliance in operations, achieve key performance indicators, mitigate risks, and uphold excellent client service standards.

Key Duties

• Lead and supervise a group of Trade Compliance staff including Coordinators, Specialists, and Associates, promoting high performance and engagement.
• Manage workload distribution, establish priorities, and ensure the compliance activities are executed accurately and timely, maintaining superior customer service.
• Serve as the primary escalation contact for operational or compliance challenges within the team.
• Conduct regular performance evaluations, deliver coaching, and mentor team members to support their professional growth.
• Ensure that Trade Compliance policies, standard operating procedures, and work instructions are kept current and properly followed.
• Oversee operational trade compliance functions such as HS tariff classification, determination of preferential origin, customs compliance audits, and other relevant processes.
• Stay abreast of changes in customs laws, export regulations, sanctions, and international trade rules; implement updates accordingly.
• Maintain strong customer relations by proactively addressing risks, escalating issues when necessary, and ensuring service level agreements and KPIs are consistently met.
• Analyze complex compliance questions, propose practical solutions, and communicate recommendations clearly to customers and internal teams.
• Support business development by identifying opportunities to expand Trade Compliance services and contributing to financial and go-to-market objectives.

Candidate Profile

• Possess a Bachelor's degree in Customs, International Trade, Logistics, Supply Chain Management, or related field.
• Have a minimum of five years’ experience in customs, import/export operations, or international trade compliance.
• Demonstrate strong expertise in customs regulations, import/export procedures, and global trade compliance requirements.
• Exhibit excellent communication and interpersonal skills, with analytical thinking and effective problem-solving ability, making informed decisions.
• Experience with SAP, ERP systems, and Microsoft Office tools is advantageous.
• Fluency in English, written and spoken.
• Proven leadership capabilities with the skills to inspire and develop a motivated team.
• Strong organizational aptitude to handle multiple priorities in a dynamic environment.
• Customer-centric approach with dedication to delivering quality service.
• Adept at building robust relationships internally and externally across diverse cultural and functional backgrounds.