Team Leader - Global Markets Operations

About Bank of America

Bank of America aims to enhance financial lives through purposeful connections, driving Responsible Growth that benefits clients, colleagues, communities, and shareholders alike. The organization fosters an inclusive culture where every employee is supported to build a career, succeed, and contribute valuably. This supportive environment prioritizes talent attraction, performance recognition, and the physical, emotional, and financial well-being of its workforce via competitive, affordable, and flexible benefits.

The company values diverse experiences and backgrounds, including military service and community college education, recognizing their impact on resilience and innovation. Bank of America emphasizes an in-office culture that encourages collaboration and professional growth, balanced with flexibility based on role and business needs.

Role Overview

The Team Leader will work within the Strategic Solutions & Enablement (SSE) team focusing on the eTask User Acceptance Testing (UAT) stream. This key workflow management tool supports Global Markets Operations. Responsibilities include supporting scheduled and ad-hoc eTask releases, sharing workload for operations readiness and support activities, and collaborating closely with product and technical teams.

Key Responsibilities

• Manage the eTask UAT workstream by identifying JIRA tickets ready for release and creating testing scripts that follow MRA guidelines.
• Possess deep knowledge of eTask UI and its integrations, facilitating effective testing and business alignment.
• Provide timely updates during UAT phases, coordinate with business testers, and ensure proper documentation of results.
• Operate independently on routine (BAU) tasks while meeting deadlines.
• Develop and execute UAT plans and collaborate on releasing critical tech solutions.
• Offer improvement suggestions to product and operations teams to enhance the user experience.

Requirements

• Educational qualifications including Bachelor’s in Computer Engineering, Computer Science, or MBA.
• 5 to 7 years of relevant experience in Capital Markets, Investment Banking Operations, or Global Markets Operations.
• Strong foundational knowledge involving business analysis, UAT, SQL, and Tableau.
• Excellent communication skills with the ability to influence diverse audiences at multiple organizational levels.
• Collaborative and curious mindset, driven towards continuous learning and innovation.
• Demonstrated ability to challenge the status quo and promote positive organizational changes.

Work Details

• Working hours usually from 12:30 PM to 9:30 AM with flexibility to accommodate US time zones.
• Location options include Gandhinagar GIFT City or Hyderabad in India.

Additional Information

The role requires experience with the eTask internal workflow tool and familiarity with the Capital Markets or Investment Banking domain. The position places a high value on teamwork, forward-thinking ideas, and providing key contributions to improve operational workflows and technologies.