Assistant Manager - Tax Operations at Bank of America

Overview

Bank of America is dedicated to enhancing the financial well-being of its clients and communities through responsible growth, diversity, and inclusivity. Operating globally, Bank of America's Global Business Services (GBS) delivers technology and operational support to various business lines, ensuring seamless execution and innovation. In India, operations are managed through BA Continuum India Private Limited.

About the Role

As an Assistant Manager within the GBAM Operations Tax & Control team, you will play a crucial role in managing tax-related processes across global banking and markets operations. This position entails collaborating closely with internal teams such as Operations, Technology, and Finance to deliver high-quality outcomes, maintain compliance, and support operational risk management.

Key Responsibilities

• Execute tax outreach duties as part of regular business functions.
• Collaborate with subject matter experts to transfer knowledge, update process documentation, and establish controls for efficient ongoing operations.
• Assist with testing and validation activities related to system migrations or conversions.
• Develop and distribute management information system (MIS) reports highlighting exceptions and risks, and continuously identify areas for improvement.
• Proactively detect and communicate process gaps, recommending improved controls, procedures, or governance practices.
• Maintain audit readiness by ensuring standard operating procedures (SOPs) and other governance documents reflect current technology and process updates.
• Design and refine quality audit methodologies, training programs, and onboarding processes to improve operational quality and employee experience.
• Provide regular updates to leadership on upcoming technological changes, impact assessments, deployment plans, and lessons learned.
• Coordinate projects related to Operational Excellence initiatives by collaborating with various teams and providing routine progress reports.

Qualifications and Skills

• Postgraduate degree in Finance.
• Experience totaling up to 15 years in operational delivery, preferably within tax operations.
• Hands-on experience with US and international tax operations, including handling tax documentation such as W8/W9/FATCA/CRS forms.
• Skilled in reviewing reference data changes affecting tax documentation and validating documents against regulatory standards.
• Knowledgeable in withholding and remittance processes, including calculating payments and applying appropriate withholding taxes.
• Familiarity with tax reporting requirements (e.g., Forms 1099 and 1042-S) for regulatory and client reporting.
• Strong attention to detail and adherence to policy and procedure guidelines.
• Comprehensive understanding of front-to-back workflow for products and transaction lifecycles.
• Exceptional stakeholder management abilities across geographies, functions, and business lines.
• Excellent communication, presentation, and team collaboration skills.
• Capability to mentor and guide team members in domain expertise.

Additional Desirable Skills

• Project management experience.
• Ability to create dashboards using Tableau.

Working Conditions and Location

This position operates on a 24/7 schedule and is based in Chennai, Gurugram, or Hyderabad, India.