Team Leader at Swansea Crown Court

About the Role

This position based at Swansea Crown Court, SA1 4PF, plays a vital leadership role within HM Courts & Tribunals Service (HMCTS). As a Team Leader, you will be pivotal in ensuring your team achieves business goals by delivering exceptional administrative support and customer service to service users, judiciary, and management. The role includes acting as a case progression officer, aiding Listing Officers and team members to ensure hearings are fully prepared, and daily liaison with judiciary, prosecution, defense, and other stakeholders.

Organisation Overview

HMCTS administers criminal, civil, and family courts and tribunals across England and Wales, including reserved unified tribunals throughout the UK. It supports individuals and businesses by facilitating access to justice.

Key Responsibilities

• Lead and develop team members, building their skills, confidence, and experience to thrive in their roles.
• Organise, prioritise, allocate, and manage work to consistently deliver excellent service.
• Establish and sustain trusted relationships with a range of internal and external stakeholders, including judiciary.
• Handle challenging and difficult situations professionally and resolve issues swiftly.
• Use data analysis skills to make informed decisions that improve and maintain team performance.
• Effectively utilize IT and learn new systems as required.

Additional Role Information

• Training provided includes Fire and Incident Control Officer (FICO) and Senior Person on Site (SPOS) qualifications.
• You will be part of a motivated and experienced team committed to delivering justice.
• The role is customer-facing and requires full-time office presence.
• Standard working hours: 37 hours per week, Monday to Friday. Part-time, flexible, and job-sharing arrangements can be considered if aligned with business needs and agreed beforehand.

Essential Skills and Experience

• Strong leadership skills capable of nurturing and growing team members' abilities.
• Robust organisational capabilities to plan and manage workload effectively.
• Excellent communication skills for building and maintaining relationships.
• Competence in managing difficult situations with professionalism.
• Data competency to analyze information for performance improvements.
• Adeptness with IT systems and willingness to learn new technologies.

Benefits and Development

• Access to comprehensive leadership development programs, including workshops and accountability frameworks.
• Generous annual leave entitlements and family-friendly flexible working policies to support work-life balance.
• Attractive contributory pension scheme, childcare benefits, and loans for season tickets and bicycles.

Additional Information

• New hires typically start at the minimum pay band.
• The role does not support Skilled Worker visa sponsorship for first-time applicants post 22 July 2025; existing visa holders may be considered under transitional arrangements.
• Applicants must have the legal right to live and work in the UK and Civil Service.