Team Leader - Al Nafoorah Service at Jumeirah Zabeel Saray

About Jumeirah

Jumeirah is a renowned global leader in luxury hospitality and a Dubai Holding member, managing 26 distinguished properties across the Middle East, Europe, Asia, and Africa. Since opening the iconic Burj Al Arab in 1999, Jumeirah has become synonymous with Arabian luxury through its exclusive resorts, city hotels, and branded residences, delivering bespoke experiences to discerning guests worldwide.

About Jumeirah Zabeel Saray

Located on the west crescent of Dubai's Palm Jumeirah, Jumeirah Zabeel Saray is a luxury beachfront resort inspired by Ottoman palaces. It boasts the award-winning Talise Ottoman Spa, diverse dining options, family-oriented amenities, and water sports including private jetty shuttle boat services to the Dubai mainland.

Position Overview

We are seeking a dedicated Team Leader to join the Al Nafoorah service team at Jumeirah Zabeel Saray. This role involves ensuring excellent guest service in a high-end restaurant environment.

Key Responsibilities

• Warmly receive and seat guests, providing detailed seating guidance.
• Inform guests about menu selections, specials, and promotions; address dietary restrictions and allergy concerns.
• Precisely take and relay food and beverage orders, adhering to alcohol service laws.
• Deliver food and drinks with professionalism, handle billing and payments using the MICROS system, and maintain smooth service flow.
• Collect guest feedback, handle complaints promptly, and strive to uphold superior guest satisfaction during service.

Candidate Profile

• Minimum of Higher Secondary School Certificate or equivalent; Basic Food and Hygiene Training is required; Hotel Management Diploma is desirable.
• 2 to 3 years experience as a waiter/waitress in a luxury hotel setting, with a solid understanding of high service standards.
• Familiarity with handling telephone inquiries and MICROS cashiering system; basic computer skills essential.
• Fluent English communication skills (reading, writing, speaking); excellent teamwork, adaptability, reliability, meticulousness, backed by a genuine and enthusiastic attitude.

Benefits

• Inclusive and supportive workplace culture.
• Access to training and development programs with clear career advancement paths.
• Opportunities for global internal transfers within the Jumeirah network.
• Employee discounts on food, beverages, and stays at Jumeirah properties worldwide.
• Company-provided shared housing accommodations.
• Comprehensive health care and life insurance coverage.
• Paid annual leave plus return flight to home country.
• Competitive, tax-free salary paid in UAE Dirham (AED).