Job description

Overview

This opportunity is for a Team Lead, Customer Success in the United States, with applications and next steps handled by a partner employer. The role is built around customer success leadership, operational improvement, and delivering measurable outcomes in a fast-moving remote-first setting.

You will manage a team of Customer Success Managers who work to improve satisfaction, retention, and account growth across a varied customer base. The position blends people leadership with ownership of processes, so you will help define how customer success is delivered at scale. Close collaboration with Sales, Product, Engineering, and Marketing will be essential to keep customer value high and ensure insights from customers are turned into better products and stronger internal workflows. This is an influential role where your decisions will affect customer health, revenue performance, and overall experience quality.

Core Duties

Guide, develop, and scale a Customer Success team while improving results across retention, expansion, and customer satisfaction.
Coach Customer Success Managers through career development, performance management, and ongoing skill building.
Monitor customer health indicators such as retention, NPS, account growth, and risk reduction actions.
Support the team in renewals, upsells, cross-sells, and the resolution of escalations for important accounts.
Create and improve customer success playbooks, operating rhythms, and workflows that increase consistency and efficiency.
Work with Product, Sales, and Marketing to align customer goals with wider business objectives and revenue plans.
Lead strategic engagement activities such as business reviews and account planning sessions.
Spot operational issues and introduce scalable improvements to tools, processes, and customer experience systems.

Experience and Skills Needed

Applicants should have a strong background in customer success leadership and a demonstrated ability to build effective teams while improving customer and revenue outcomes.

At least 4 years of experience in customer success, account management, or a similar area, including 2 or more years in a team lead or leadership position.
A clear track record of improving retention, expansion, and customer satisfaction results.
Strong leadership capability with experience coaching, mentoring, hiring, and managing performance.
Prior exposure to cross-functional work with Sales, Product, and Marketing in a fast-paced environment.
Solid analytical and organizational ability to juggle several priorities and customer needs at once.
Strong communication skills with the ability to influence stakeholders and maintain trusted customer relationships.
Comfort using CRM systems such as Salesforce and modern customer communication tools.
English fluency is required; additional languages are an advantage.
Experience in industrial, manufacturing, or technical SaaS settings is a plus.

Benefits

Base compensation of USD 110,000 to USD 135,500, depending on experience and leadership scope.
Equity participation in a fast-growing organization.
Remote-first setup with flexible working hours.
Broad benefits package, including retirement plan support.
Unlimited paid time off to support work-life balance.
Chance to lead and expand a growing Customer Success function.
High-impact position with direct influence on customer experience and revenue results.
Collaborative, mission-oriented culture centered on continuous improvement.

Application and Data Notice

This role is presented on behalf of a partner company, which handles applications and the next stages of the process. An AI-supported matching workflow is used to review candidates against the core requirements and forward the strongest matches to the hiring company, whose internal team manages interviews, assessments, and the final hiring decision.

By applying, you consent to the processing of your personal data for candidate evaluation and sharing relevant details with the employer under applicable data protection principles, including GDPR where relevant. You may request access, correction, deletion, or objection related to your data at any time. AI tools may assist with application review, resume analysis, response assessment, and consistency checks, but human judgment remains central to the hiring decision.