Swiss Service Agent at Swissôtel Al Maqam - Saudi Nationals Only

Company Overview

Swissôtel Hotels & Resorts is a distinguished group of luxury hotels focused on fostering an inspiring and rewarding workplace for talented individuals who bring creativity and expertise to redefine their careers. Swissôtel Al Maqam, the second Swissôtel property in Saudi Arabia, offers 1624 elegantly designed rooms and suites blending modern style with contemporary Arab cultural values. Located within the prestigious Abraj Al Bait complex near Masjid Al Haram, the five-star hotel features superb views of the Ka’aba and the Grand Mosque, alongside amenities such as two restaurants, an executive lounge, meeting rooms, a business center, and private guest entrances for convenient access to Al Masjid Al Haram.

Role Responsibilities

• Respond promptly and effectively to all guest concerns and requests.
• Ensure timely follow-up on guest issues within the specified timeframe.
• Collaborate with multiple departments to efficiently satisfy guest requirements.
• Promote the hotel’s services and facilities to enhance the guest experience.
• Operate independently with sound decision-making focused on guest satisfaction.
• Support team members across departments, paying close attention to detail in logging guest issues.
• Manage wake-up call requests around the clock.
• Handle the main hotel fax operations 24/7.
• Attend to emergency calls and contact the hotel doctor when necessary at any time.

Qualifications and Skills

• Bachelor’s degree in Business Administration.
• Experience as a Telephone Operator is advantageous.
• Excellent communication and organizational abilities.
• Strong interpersonal skills with problem-solving capability.
• Highly responsible and dependable.
• Ability to work collaboratively with minimal supervision.
• Remain calm, courteous, and attentive to guest needs consistently.
• Prior experience with Opera or similar systems is preferred.
• Fluency in English is required.