SVP of Pharmacy Operations

Role overview

This senior leadership position is responsible for directing pharmacy operations across a growing multi-location pharmacy network. The focus is on creating order, consistency, accountability, and operational rigor while keeping the patient experience a clear point of difference.

The ideal candidate is an execution-oriented pharmacy operator who understands the day-to-day mechanics of high-performing pharmacies, including staffing, cost control, performance metrics, and scalable operating rhythms. This role is not intended for someone focused only on specialty pharmacy, clinical work, or high-level strategy detached from operational delivery.

The SVP of Pharmacy Operations will be accountable for pharmacy results across staffing frameworks, policies, procedures, workflows, metrics, cost-to-dispense discipline, volume, and patient/client experience. This leader will work closely with commercial, clinical, finance, technology, and executive teams to ensure pharmacy operations enable growth rather than slow it down.

Responsibilities

• Oversee pharmacy operations across the network to drive consistent execution, service standards, compliance, and disciplined operating practices.
• Design and implement scalable workflows, staffing approaches, policies, procedures, KPI structures, and operating standards.
• Lower cost per fill through better labor deployment, vendor savings, process improvements, higher volume, and stronger operational efficiency.
• Cut down executive-level escalations by preventing issues, identifying root causes, clarifying decision ownership, and strengthening accountability.
• Improve patient and client satisfaction through quicker dispensing, dependable service, stronger reliability, and more consistent interactions.
• Collaborate with commercial, clinical, finance, technology, and executive stakeholders to align pharmacy operations with growth objectives.

Requirements

• At least 10 years of progressive leadership experience in multi-site pharmacy operations.
• Background in health-system retail, outpatient, ambulatory, community, or blended pharmacy settings is strongly preferred.
• Demonstrated success in standardizing workflows, staffing models, KPIs, operating cadence, and performance expectations.
• Strong financial understanding, including cost per fill, pharmacy volume, labor management, reimbursement, and P&L impact.
• Ability to lead effectively in a fast-growing, entrepreneurial environment while remaining closely connected to execution.
• Active Registered Pharmacist license is required; a PharmD is preferred.
• Employment is contingent on passing a background check, drug screening, and verification of the required license.
• Applicants must have U.S. work authorization and must not require current or future visa sponsorship.
• Remote work is available only within the United States, and candidates must live in a state where the employer is authorized to hire.
• Candidates located in California, Maryland, New York, New Jersey, and Washington are not eligible for this role.

Perks

• Target base pay of $220,000 to $250,000.
• Performance-based incentive opportunity.
• Medical, dental, and vision coverage.
• Paid time off and paid holidays.

Additional information

This is a remote role with approximately 25% national travel.

The employer is an Equal Opportunity Employer and considers applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status.

Selection priority is given to qualified applicants as quickly as possible.