Supply Chain Regional Customer Care Manager - Mumbai

About the Role

Join L’Oréal as a Supply Chain Regional Customer Care Manager based in Mumbai, where your career will be as dynamic and exciting as your passion for creativity. This role bridges the gap between supply chain operations and customers across General Trade, CSD, and Institutional channels, driving excellence through customer satisfaction and operational efficiency.

Key Responsibilities

• Boost customer success by analyzing performance indicators, collaborating with commercial teams and customers to enhance product availability, manage catalogues, and ensure smooth execution of promotions and launches.
• Lead efforts in supply chain transformation projects, evaluating end-to-end processes to pinpoint automation opportunities, reduce costs, and minimize waste.
• Serve as the primary contact for assigned accounts, working closely with internal teams such as Sales, Logistics, Planning, and Finance to align strategies and foster ongoing improvements.
• Leverage data analytics to develop insights, propose process enhancements, and make decisions that enhance operational efficiency and service quality.

Candidate Profile

• Proactive and analytical professional with a strong customer-centric approach and dedication to operational excellence.
• MBA graduate from a premier institution, possessing a thorough background in supply chain management.
• Fluent in English, adept at data analysis, project leadership, and stakeholder engagement.

What We Offer

• A challenging environment encouraging growth beyond comfort zones, with support to try new initiatives and embrace risk-taking.
• Immediate responsibility from day one, enabling you to contribute actively within the company.
• An inclusive workplace celebrating diversity across ethnicity, social background, age, gender, and abilities.
• A chance to participate in impactful societal and environmental initiatives through numerous L’Oréal brands.

About L’Oréal in India

With a legacy spanning 115 years, L’Oréal is a global leader in beauty, offering a diverse portfolio of 37 brands committed to quality, safety, and sustainability. Established in India since 1994, L’Oréal India operates across multiple channels and employs over 1,800 people, fostering empowerment, environment protection, and education through various CSR programs. L’Oréal promotes equal opportunity and diversity and strictly prohibits any discrimination in its recruitment and employment practices.