Supply Chain Administrator - 12 month contract

About the role

Mars is a family-owned company with more than a century of experience creating products for people and their pets. Its portfolio includes well-known brands such as MARS®, SNICKERS®, EXTRA®, ECLIPSE®, PEDIGREE®, WHISKAS®, DOLMIO®, BEN’S ORIGINAL®, MASTERFOODS® and ROYAL CANIN®. The business is focused on making a positive difference for people and the planet while helping shape a more sustainable future.

In this 12-month contract role based in Auckland, you will report to the Customer Service Manager and act as a central point of contact for internal teams and external customers. The position involves supporting order placement, amendments, returns and cancellations, while helping maintain a high standard of service and operational coordination.

Key responsibilities

• Handle consumer questions and feedback in a polite, professional, and timely way.
• Track enquiries through to resolution, ensuring both the business and customers are satisfied with the outcome.
• Manage promotional and pricing claim processing.
• Carry out order entry and order administration tasks.
• Work closely with Accounts Receivable, Accounts Payable, freight partners, and warehouse suppliers.
• Prepare reports and review contact data for patterns and trends.
• Develop and maintain strong internal and external working relationships through responsive service and product/promotion knowledge.
• Raise hazards and accidents using the correct reporting channels.

What we are looking for

• Previous experience in customer service or a supply chain-related setting.
• Fast and accurate data entry skills.
• High attention to detail and a professional approach.
• Strong written and verbal communication abilities.
• Capability to manage multiple tasks and solve problems effectively.

Why join Mars

• Purpose: Contribute to loved brands backed by a long manufacturing heritage, while supporting a more sustainable future.
• People: Be part of a culture that values your input, encourages leadership, and recognises the difference you make.
• Development: Build your career through tailored development and genuine growth opportunities from the start.
• Balance: Join a team that supports you in managing your energy for both work and personal life.

Equal opportunity and accessibility

Mars is an equal opportunity employer and considers all qualified applicants without discrimination based on race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you need help or a workplace adjustment during the application process because of a disability, support is available on request. The company is committed to keeping the process accessible and inclusive, and applicants who request assistance will not be disadvantaged.

If you require any adjustments during the process, you can mention them in your application form. The team will work with you to understand what support will help you feel comfortable and supported.

Contract details

This is a 12-month fixed-term contract.