Supervisor - Banquet Operations

Role overview

This position sits within the Food & Beverage / Culinary function and is based in Doha, Qatar at the Salwa Road property. It is a full-time, non-management role within the banquet operations team.

What you will do

• Keep banquet service teams working together smoothly and maintain a strong team spirit.
• Check employees’ grooming and uniforms, and correct any lapses in presentation.
• Coordinate with guests, colleagues, and other departments so customer needs are met properly.
• Work to accommodate special banquet arrangements and event requirements wherever possible.
• Prepare banquet rooms, ensuring the space is clean and that furniture and equipment are set up correctly.
• Review table setups to ensure cleanliness, style, group standards, and company standards are met, and resolve issues when they arise.
• Record important service details in the logbook.
• Support management with hiring, training, scheduling, performance review, coaching, discipline reminders, and employee motivation.
• Build positive, professional working relationships with peers and collaborate to achieve shared goals.
• Follow all company safety policies and procedures, report maintenance issues, hazards, accidents, and injuries, and complete required safety training and certifications.
• Protect company property and respect confidentiality of proprietary information.
• Treat coworkers with dignity and respect and support the team in reaching common objectives.
• Maintain quality assurance expectations and standards.
• Handle physical duties such as lifting, carrying, pushing, pulling, and placing items up to 50 lb (22.7 kg) without assistance, and help move items above 75 lb (34 kg).
• Remain standing, sitting, or walking for extended periods or for an entire shift.
• Read and visually check information in different formats, including small print.
• Grasp, turn, and manipulate items of different sizes and weights with strong hand-eye coordination and fine motor control.
• Reach above the head and below the knees, including bending, twisting, pulling, and stooping.
• Move across inclined, uneven, or slippery surfaces and use stairs and service ramps.
• Greet and acknowledge guests according to company standards.
• Speak clearly and professionally, answer calls with proper phone etiquette, and use courteous language in all communication.
• Listen carefully and respond appropriately to guest and employee concerns.
• Carry out other duties assigned by managers that align with the position.

Recommended qualifications

A secondary school diploma or an equivalent qualification is preferred. At least 1 year of related work experience and 1 year of supervisory experience are required. No license or certification is listed.

Additional information

Job number: 26008536

Schedule: Full time

Remote work: No

Position type: Non-management

About the employer

Marriott International promotes equal employment opportunity and an inclusive environment where differences are valued. The organization is committed to fair treatment and non-discrimination for protected characteristics, including disability, veteran status, and other legally protected categories.

Westin is focused on helping guests regain control and enhance their wellbeing so they can perform at their best. The brand is looking for passionate, energetic, wellbeing-minded, optimistic, and bold people who want to be part of a global team and grow into the best version of themselves.

Work expectations

This role can involve physically demanding tasks, long periods of standing, and movement across different surfaces and service areas. Professional appearance, discretion, teamwork, and strong guest-service communication are essential.