Strategy and Operations Associate - Business Planning & Operations at TikTok Shop, UK

Overview

The Business Planning & Operations team at TikTok takes a strategic, cross-functional approach to advancing business growth and enhancing operational efficiency through rigorous data analysis and actionable solutions. This role uniquely blends strategic planning and hands-on execution to support TikTok Shop's expansion in the dynamic UK eCommerce market.

Key Responsibilities

• Conduct comprehensive, data-driven assessments of eCommerce business performance including merchant growth, operations efficiency, product and content scaling, and other pivotal metrics.
• Work collaboratively with various teams to develop and implement both immediate and long-range strategic plans.
• Design business analysis frameworks to monitor key performance indicators, identify opportunities, and assess risks, offering insightful diagnoses and practical recommendations.
• Define annual and quarterly business objectives and actionable roadmaps, performing regular reviews to evaluate progress and suggest improvements.
• Serve as a strategic business partner for TikTok eCommerce teams, applying data-derived insights to influence business strategies and accelerate growth.

Qualifications

• Possession of a Bachelor's degree or higher education.
• Minimum of 2 years in strategic and analytical roles at top-tier management consulting firms or technology/eCommerce companies.
• Solid understanding of eCommerce and digital advertising landscapes.
• Proven analytical expertise with strong problem solving, numerical reasoning, and modeling skills; proficient with Excel and ideally familiar with advanced data science tools.
• Self-driven with a proactive approach to business challenges, capable of independently identifying issues and implementing innovative solutions with a continuous improvement mindset.

Preferred Experience

• Background in consumer-centric industries such as commerce, retail, FMCG, social media, content creation, technology, or entertainment.
• Experience collaborating with Product teams, Product Managers, Engineers, and other technical colleagues.
• Exceptional stakeholder management and influencing capabilities, including at senior levels.
• Familiarity with analytical technologies like SQL and Python is advantageous.

About TikTok

TikTok is the premier platform for short-form mobile video content, with a mission to inspire creativity and deliver joy globally. Headquartered in Los Angeles and Singapore, TikTok operates worldwide with offices in London and beyond.

Why Work Here

TikTok fosters a culture of innovation driven by curiosity, humility, and teamwork. The company embraces challenges as learning opportunities and maintains an "Always Day 1" mentality to continually drive breakthrough achievements for its users and employees alike.

Diversity and Inclusion

TikTok values diverse skills and perspectives and is committed to providing an inclusive environment reflective of the many communities it serves worldwide. The company passionately supports a workplace that celebrates every voice and background.