Strategic Account Manager - Enterprise Renewals (Remote)

Overview

This role pioneers a transformative approach to enterprise renewals by partnering closely with AI to optimize processes and focus human expertise where it matters most. As a Strategic Account Manager at Trilogy, you will oversee top-tier customer accounts, using your executive acumen to manage complex renewals while collaborating with Fiona, our AI-powered renewals agent. This position emphasizes high-level commercial strategy and negotiations, steering clear of routine administrative tasks, and aims to enhance continuous AI learning and operational efficiency.

Key Responsibilities

• Lead executive interactions and negotiate high-value, multi-year enterprise renewals including seven-figure contracts.
• Work alongside Fiona, the AI renewals assistant, to improve its capabilities by providing critical customer insights.
• Analyze customer health data, product engagement, commercial records, and risk exposure to proactively steer renewal success.
• Utilize Salesforce and AI-driven workflows to maintain accurate forecasts, detect potential renewal risks early, and prioritize engagements where human judgment adds the most value.
• Translate customer feedback and interaction insights into scalable system improvements that progressively increase renewals efficiency.

Responsibilities Not Included

• Managing manual renewal paperwork, approval processes, or routine administrative duties.
• Handling high-volume small or medium-sized business renewals or transactional renewals.
• Engaging in new customer acquisition or commission-based sales goals.
• Developing production software or AI models.
• Overseeing large renewals teams rather than focusing on strategic, high-impact client relationships.

Qualifications

• Demonstrated experience managing enterprise renewal portfolios with customers contributing at least $100,000 in annual recurring revenue.
• Documented track record of meeting or exceeding quarterly retention or Net Revenue Retention targets, achieving 90% NRR or higher consistently.
• Personal leadership in negotiating complex multi-year enterprise renewals valued at $1 million or above.
• Hands-on experience with AI-enabled tools in enterprise renewals, customer success, or sales operations.
• Strong proficiency in Salesforce or similar CRM platforms, including usage in forecasting, risk tracking, and pipeline management.
• Exceptional executive communication skills, commercial negotiation acumen, and relationship management capabilities.
• Ability to work efficiently in a global, fully remote environment.

Additional Preferred Experience

• Familiarity with refining AI workflows, prompts, or business logic driven by customer interaction data.
• Background in enterprise SaaS, cloud platforms, or subscription-based technology industries.
• Expertise in synthesizing diverse data sources like contracts, customer health metrics, support conversations, and product usage to inform renewal strategies.
• Strong systems thinking with proven contributions to automating and enhancing repeatable commercial operations.

About Trilogy

Trilogy powers hundreds of software companies via its Business Platform and has built a reputation over 30 years for attracting top talent, innovating technology, and nurturing new ventures. The company prioritizes elegant, user-friendly software design and revitalizing projects for modern cloud architectures. Joining Trilogy means working alongside talented colleagues, achieving impactful results, and advancing your career rapidly.

Terms & Conditions

This is a full-time, long-term position requiring a 40-hour workweek. Immediate start is expected. Employment will be via an independent contractor agreement with Crossover acting as Contractor of Record. Compensation is set at $100 per hour, corresponding to approximately $200,000 annually (assuming 40 hours weekly for 50 weeks). Payments are distributed weekly.