Store Manager - New Tesla Location, Auckland Newmarket

About the Role

We are excited to launch a new Tesla store in Auckland Newmarket slated to open around September or October 2026, seeking an experienced Store Manager to steer this new location's operations and team. This role demands a driven retail sales professional with leadership prowess to manage recruitment, training, and growth initiatives aimed at boosting Tesla's presence and sales in New Zealand.

Key Responsibilities

• Lead, motivate, and coach the sales team to achieve sales, delivery, and productivity targets through customer education on electric vehicles and solid product knowledge.
• Actively demonstrate sales leadership by participating in customer engagements and role play scenarios.
• Train staff thoroughly on all sales and delivery protocols ensuring team competency.
• Interpret sales data to formulate effective business strategies.
• Set and align individual performance targets with overall store objectives.
• Ensure team members possess comprehensive knowledge of Tesla products.
• Collaborate with the marketing department to spot local marketing and event opportunities that enhance brand visibility and sales.
• Maintain excellence across all business aspects focusing on meeting profit and loss objectives.
• Guarantee best-in-class customer experiences in all interactions, promptly manage escalations, and empower employees to resolve customer issues effectively within company guidelines.
• Recruit, train, and develop the management team and employees, ensuring staffing needs are met timely.
• Implement and monitor ongoing training, providing continuous performance feedback and support career development and succession planning.
• Ensure adherence to company policies, including dress and grooming standards, safety protocols, and facility upkeep to maintain brand integrity.
• Manage store operations including expense control and showroom presentation consistent with Tesla's brand standards.

Qualifications and Experience

• Bachelor’s degree or demonstrable exceptional capability in a relevant area.
• Minimum 4 years of retail management experience with a proven record of achieving or surpassing performance goals.
• Entrepreneurial mindset coupled with strong leadership, coaching, and organizational abilities.
• Excellent time management skills to handle multiple projects with stringent deadlines.
• Strong verbal and written communication skills.
• Ethical, dedicated approach to sales and operational management.
• Ability to foster collaborative and trusted relationships within teams and with external partners.
• Availability to work evenings and weekends as required in retail environments.
• Valid local driver’s license with at least two years of clean driving record.