Senior Manager Warranty

About the Role

As the Senior Manager Warranty at Qatar Airways Technical department, you will oversee comprehensive warranty operations management, ensuring all technical teams receive efficient support for warranty and guarantee claims while promoting cost optimization. Collaborating closely with the VP of Technical Strategic Procurement, you will design and implement the department's structure, staffing plans, and budgetary controls, ensuring capital expenditures comply with approved limits and sound financial governance is upheld.

Your role will involve optimizing value from contracts and agreements with OEMs, vendors, international partners, internal teams, and authorized repair agencies. This covers aircraft, APUs, BFE, SFE, and engines for both leased and company-owned assets.

Key Responsibilities

• Strategically plan and manage the Warranty Department's yearly objectives and KPIs related to owned or leased airframes and equipment under warranty or guarantee contracts.
• Establish and maintain agreed-upon functional processes for all warranty activities in coordination with internal stakeholders to enhance operational efficiency.
• Design and implement systems to execute these processes effectively to maximize valid warranty claim submissions.
• Lead and nurture a high-performing, cross-functional warranty team, collaborating with strategic suppliers to generate long-term value and meet critical deadlines.
• Continuously monitor and evaluate team performance to ensure warranty claims are managed effectively in line with annual targets.
• Translate organizational requirements into clear actionable plans to align team activities with desired operational outcomes.
• Manage workforce planning to guarantee adequate staffing for timely claim submissions while reducing dispute risks.
• Develop and maintain strong relationships with internal teams for seamless access to data necessary for streamlined claims processing.
• Foster robust partnerships with OEMs and vendors to optimize claim procedures, minimize disputes, and expedite reimbursements.
• Coordinate with the Senior Manager Procurement concerning contracts containing warranty or guarantee clauses to oversee reviews and provide input prior to execution.

Requirements and Qualifications

• Degree in Aeronautical, Mechanical, or Electrical Engineering.
• Minimum 12 years of experience with a high school or vocational qualification, or at least 10 years with a bachelor's degree.
• Proven management experience involving warranty-related contracts.
• Experience in data management, systems, and process automation.
• Mandatory aviation technical expertise in engineering and maintenance operations.
• Thorough understanding of aviation maintenance support contracts and agreements.
• Previous experience within an aviation maintenance and/or engineering environment.
• Demonstrated ability to engage with senior stakeholders.
• Preferred: Experience in commercial negotiations; familiarity with warranty management systems; managerial capabilities to delegate tasks, set direction, mentor, train, and foster team collaboration; competent stakeholder management including support for executive leadership; proven negotiation skills for high-value complex commercial agreements (approximately $10 million+); risk-aware mindset aligned with policy compliance balancing risk and reward.

Additional Information

Qatar Airways Group has evolved from operating four aircraft to excelling across twelve sectors as a unified organization. We thrive on innovation, challenge, and growth, fostering an inclusive global community that encourages ambition without limits. Join us to contribute to a future with no boundaries to your potential.