Job description

About the Company and Role

Checkr is innovating data platforms to ensure safe and equitable decisions, serving over 140,000 companies and millions globally with AI-based verifications critical for jobs, housing, rides, childcare, and personal relationships. Clients include Uber, Airbnb, Amazon, and Anthropic. Recognized on Forbes Cloud 100 2025 and as a Y Combinator 2024 Breakthrough Company, Checkr fosters a problem-solving team driving advanced solutions.

The Staff Customer Success Manager will join Checkr Trust, a growing business within Checkr spanning various verticals. This strategic role merges customer success, technical guidance, and growth, focusing on managing a portfolio of strategic accounts to enhance adoption, expansion, executive alignment, and long-term value.

Key Responsibilities

Act as the main post-sale contact for high-profile customers, ensuring smooth transition to productive use.
Coordinate with company executives and client leadership to align business objectives and measurable results.
Identify and tackle barriers limiting deep product integration and usage.
Discover growth opportunities related to customer workflows and risk management.
Collaborate closely with sales teams for renewals and strategic account growth.
Manage retention and revenue expansion within assigned accounts.
Utilize advanced AI tools to build growth-enabling systems.
Translate product features into tangible business impact by thoroughly understanding customer workflows.
Lead quarterly business reviews showcasing ROI and strategic value.
Convert performance analytics into actionable strategies that influence customer success plans.
Work cross-functionally with leadership and contribute to product development based on customer feedback.
Develop playbooks detailing segmentation, engagement, risk indicators, and scalable growth frameworks.
Set high standards for customer partnerships in a nascent market.

Candidate Profile and Requirements

A minimum of 6 to 10+ years in Customer Success, Strategic Account Management, or related post-sale roles within B2B SaaS businesses.
Experience managing enterprise or fast-growing accounts with significant revenue responsibility.
Proven success in driving account retention and growth initiatives.
Ability to engage effectively with executive stakeholders and technical teams.
Experience thriving in startup-like or rapidly evolving environments.
Strong inclination to integrate AI technologies into workflows for enhanced outcomes.
Technically proficient to lead client integrations, diagnose adoption issues, and communicate comfortably with product and technical stakeholders.
Familiarity with tools such as Zendesk, Salesforce, Google Apps, Lovable, Claude, Looker, and Omni BI tools.
Demonstrates ownership mentality, balancing empathy and accountability, and thrives amidst uncertainty.
Committed to innovating systems rather than maintaining existing processes, with resilience and a proactive approach.

Compensation and Benefits

Base salary range for San Francisco, CA: $169,000 to $199,000 USD annually.
Competitive cash and equity packages with advancement prospects.
100% coverage for medical, dental, and vision insurance.
Up to $25,000 reimbursement for fertility, adoption, and parental planning.
Flexible paid time off policy.
Learning and development allowances.
Monthly wellness stipend.
Supportive, fast-paced, and collaborative workplace culture.

Additional Information

Though remote, Checkr expects employees to work onsite at least three days per week in one of its hubs (Denver, San Francisco, Nashville, or Santiago) to foster collaboration, innovation, and connection. Onsite employees enjoy lunch five days weekly, commuter stipends, and stocked snacks and beverages. Relocation assistance may be available for those moving to hub locations.

Checkr promotes diversity and inclusion, welcoming applicants from varied backgrounds, including those impacted by the justice system, in compliance with relevant regulations and the San Francisco Fair Chance Ordinance.

Applicants from California, Alberta, or British Columbia have privacy protections under applicable policies regarding personal information processing.

Official correspondence will always come from an @checkr.com or @ext.checkr.com email domain.

Staff Customer Success Manager