Sports Management Intern
North York, Ontario, Canada · Part Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 6 days ago
- Work mode
- In office
- Education
- Post-secondary enrollment with co-op credit required
- Eligibility
- Candidates must currently be enrolled in a post-secondary academic program that mandates a co-op or internship credit.
- Resume
- Required to apply
Where you'll work
Job description
About Canlan Sports
Canlan Sports is dedicated to creating environments where individuals connect through the joy of play, championing the belief that everyone deserves a team. As North America's largest private owner and operator of recreational sports facilities, Canlan manages 15 multi-sport complexes with over 70 playing surfaces across Canada and the United States. Our offerings range from ice, court, turf to digital sports, all designed to foster community, build connections, and positively impact lives.
Job Overview
The Sports Management Intern will support operations involving the complex's Customer Relationship Management (CRM) system, assist in managing ice contracts, spot rentals, and tournaments, and collaborate with various teams to plan and implement sports programs. Key responsibilities include supporting Sales and Customer Care management to maintain existing contracts, strategizing revenue growth, and ensuring an exceptional customer experience aligned with our standards.
Key Responsibilities
- Assist in maintaining and updating the CRM system associated with ice contracts, spot rentals, and both third-party and internal tournaments.
- Under guidance from the Sales and Customer Care Manager, aid in crafting and executing a comprehensive direct sales strategy aimed at driving revenue through targeted sales and marketing efforts.
- Support the identification and cultivation of new customer relationships while maximizing revenue from current clientele.
- Contribute to league operations by helping plan and execute activities.
- Assist in organizing and delivering sports camps and programs alongside the leagues and programs team.
- Work under managerial supervision to ensure customers receive a top-tier experience, with attention to care and satisfaction.
- Perform additional duties as assigned.
Desired Attributes and Experience
- Prior experience in customer service or office administration.
- Comfort with adopting new technologies and systems; familiarity with CRM software is advantageous.
- Ability to manage stress and meet tight deadlines while maintaining quality work.
- Proficiency with Microsoft 365 applications.
- Detail-oriented, well-organized, clear communicator, punctual, and articulate.
- Strong oral and written communication skills paired with a professional and positive demeanor.
- Capable of handling and resolving challenging situations tactfully.
- Currently enrolled in a post-secondary educational program that includes a co-op component.
Internship Details
- Term: Fall Semester (September to December 2026).
- This is an unpaid internship; however, a stipend opportunity is available contingent upon successful completion.
- Positions are currently open.
Equal Opportunity Statement
Canlan Sports is committed to equal employment opportunities. Hiring decisions are merit-based and do not discriminate based on race, color, creed, age, gender, sexual orientation, national origin, religion, disability, military status, pregnancy, or any legally protected classification. Reasonable accommodations will be provided to qualified applicants with disabilities upon request. The recruitment process may involve AI tools used for initial resume screening, but all final employment decisions are made by human review.