Specialist Rider Engagement

Company Overview

Talabat operates as part of Delivery Hero Group, a global local delivery platform serving customers in roughly 65 countries. The group is headquartered in Berlin, Germany, has been listed on the Frankfurt Stock Exchange since 2017, and forms part of the MDAX index.

Role Overview

The Rider Engagement Specialist acts as the main point of contact for riders at Talabat. The role centers on two-way communication to understand rider expectations, preferences, and pain points, then turn those insights into engagement initiatives. The objective is to improve rider happiness and reduce rider turnover.

Key Responsibilities

• Plan and deliver engaging rider activities at city or country level, including social gatherings, sports events, and CSR-led initiatives, while coordinating with relevant stakeholders.
• Prepare budgets, monitor actual spending, optimize the value of each activity, and measure the outcome of initiatives.
• Monitor rider NPS across cities, study trends in the data, and use the findings to guide engagement planning.
• Build partnerships that provide riders with benefits such as fuel savings, bike servicing discounts, and reduced-price meals or similar offers.
• Run recurring surveys, focus group discussions, and direct conversations with riders to identify concerns and understand their needs.
• Regularly report rider sentiment and zone-level issues to the City Manager.
• Maintain and improve communication flow between riders, 3PL partners, and internal teams to support ongoing two-way dialogue.
• Oversee smooth rider offboarding and exit-related processes.
• Review data continuously and contribute to action plans and improvement programs.

Requirements

• A bachelor’s degree along with 3 to 5 years of experience in an employee experience-related role.
• Demonstrated ownership and a strong history of delivering results.
• Hands-on exposure to both offline and online engagement activities.
• Capability to manage several projects simultaneously while working with cross-functional teams.
• Excellent interpersonal and communication abilities, with strong written and verbal English and Arabic skills; Urdu is an added advantage.
• Comfort using Google Suite tools such as Google Docs, Sheets, Slides, and Forms.
• Strong influencing and negotiation skills, plus confidence in public speaking and presentations.
• Experience in people management, ideally with large blue-collar teams.

Additional Information

This position is based in Manama, Capital Governorate, Bahrain and is a full-time, on-site role.