Spare Parts Coordinator - Riyadh (Saudi Nationals Only)

Position Overview

The Spare Parts Coordinator (SPC) acts as the central liaison among customers, internal teams, and Liebherr manufacturing facilities to manage the identification, ordering, and fulfillment of spare parts. This role guarantees precise parts selection utilizing OEM catalogs and systems, efficient entry of orders into the ERP system, and comprehensive tracking of all orders from inquiry to delivery. Additionally, the SPC supports warehouse logistics including receiving and dispatching, maintains high accuracy in inventory and documentation, and collaborates with shipping partners to ensure dependable delivery adhering to company policies and local regulations.

Note: This position is exclusively open to Saudi nationals.

Key Responsibilities

• Serve as the dedicated point of contact for customers regarding spare parts inquiries, quotations, and order tracking.
• Accurately identify spare parts using OEM catalogues, serial numbers, and standardized systems.
• Verify parts availability and lead times from local and global sources.
• Generate and manage sales and purchase orders within the ERP platform.
• Carry out receipt of incoming parts and perform goods receipt processing in ERP.
• Confirm received items against purchase orders and delivery paperwork.
• Manage picking, packing, shipping preparation, and confirm deliveries.
• Oversee warehouse organization and bin location management following 5S principles.
• Direct warehouse assistants on priorities and daily activities.
• Handle processes for returns, back deliveries, and damaged parts.
• Prepare pertinent customer documents such as invoices and delivery notes.
• Coordinate with logistics providers to guarantee timely shipment delivery.
• Maintain accurate records and documentation for all spare parts transactions.
• Assist with inventory planning and optimize warehouse space use.
• Perform stock audits and address inventory discrepancies.
• Address customer complaints and manage follow-up resolutions.
• Ensure compliance with local authority regulations related to warehouse operations.

Required Skills and Competencies

• Strong sense of responsibility and sound decision-making abilities.
• Ability to collaborate effectively with colleagues at all organizational levels.
• Adaptability to change and willingness to support different company functions as needed.
• Capability to manage multiple tasks simultaneously and work effectively under pressure.
• In-depth understanding of spare parts identification and heavy machinery components.
• Knowledgeable in warehouse procedures and inventory control best practices.
• Proficiency in ERP systems and Microsoft Office applications.
• Excellent organizational and coordination capabilities.
• Good communication skills and commitment to customer service excellence.
• Attention to detail ensuring high accuracy in all activities.
• Strong problem-solving and decision-making skills.

About the Employer

Saudi Liebherr Company Ltd. manages sales and service operations for Liebherr's construction equipment, mobile and crawler cranes, and mobile harbour cranes across Saudi Arabia.

Work Location

Saudi Liebherr Company Ltd.
P.O Box: 22433
11495 Riyadh
Saudi Arabia

Contact for Queries

Jamal Nahas