Social Media Content Specialist - English (Remote, Canada)

About ICUC

With over two decades as a frontrunner in social media solutions globally, ICUC operates a team of more than 350 professionals across 35 countries, supporting 50 languages continuously. Their culture emphasizes meritocracy and the commitment to excellence by employing highly skilled individuals who knit brands and their audiences seamlessly through changing social landscapes.

Role Overview

If you are passionate about social media, skilled in engaging online audiences through compelling writing, and enjoy connecting with people digitally, this opportunity is ideal. ICUC welcomes ongoing applications for future openings, offering a chance to join a dynamic and fast-paced environment.

Work Schedule

• Shift options include: 8 AM to 4 PM, 4 PM to 12 AM, and 12 AM to 8 AM North American Central Time.
• Role demands flexibility to cover various shifts, including evenings and weekends.

Key Responsibilities

• Monitor and respond to comments on clients’ social media channels using distinct brand voices.
• Create engaging and thoughtful content to encourage interaction and community building.
• Maintain safe and respectful online environments consistent with client standards.
• Report issues, notable trends, or insights to internal teams promptly.
• Understand and embody clients’ brand strategies, tones, and audiences as an integrated team member.

Required Qualifications and Skills

• Excellent written English communication skills with attention to spelling, grammar, and cultural nuances.
• Experience in social media management, particularly in moderation and audience engagement.
• Proficient in crafting adaptable content tailored to various brand tones and demographics.
• Knowledgeable about major social media platforms, including Facebook and others, with potential account handling responsibilities.
• Ability to interact meaningfully across diverse content sectors such as technology, retail, food service, hospitality, tourism, healthcare, and pharmaceuticals.
• Strong organizational capability, reliability, and customer service orientation.
• Access to dependable high-speed internet suited for remote work requirements.

Why Join ICUC?

• Fully remote work environment from day one and permanently.
• Collaborate within a creative, supportive, and rapidly evolving team.
• Engage with prestigious global brands spanning multiple industries.
• Contribute to a culture that prioritizes inclusion, authenticity, and a people-first approach.

Additional Details

This posting may not correspond to an immediate vacancy and allows open applications. Compensation ranges from 15 to 19.70 Canadian dollars per hour or not less than the provincial minimum wage, calculated individually by experience and qualifications. Benefits such as medical, dental, RRSP plans, paid leave, and others are available to part-time employees working 22 hours weekly or more.

Note: Artificial intelligence tools are used during some recruitment stages, excluding interviews and final hiring decisions.

ICUC values diversity and inclusion, encouraging applicants of all backgrounds and abilities. Accommodation requests during hiring are welcomed via direct email contact.

Location

Remote work based in Ontario, Canada.

Employment Details

Permanent, full-time position.