Shift Supervisor - Store #82146, Glenridding Village

Job Overview

As a Shift Supervisor at Starbucks Store #82146 in Glenridding Village, you will support the store manager in overseeing daily store activities during your shift. Serving as a team leader, you will coordinate partners and delegate tasks to deliver an exceptional Starbucks Experience. This includes providing outstanding customer service, preparing quality beverages and products, and ensuring the store remains clean and welcoming. You will embody Starbucks' core values and contribute to a workplace that is recognized as a great place to work.

Key Responsibilities

• Uphold integrity, honesty, and knowledge to foster Starbucks' culture, values, and mission.
• Maintain composure during busy or unexpected situations to keep store operations running smoothly and set a positive example.
• Continuously assess customer needs and store environment to anticipate and respond effectively.
• Communicate relevant information promptly to the store manager to facilitate a supportive 'Third Place' atmosphere.
• Support new partner training by encouraging positive performance and providing respectful coaching when necessary.
• Provide feedback about partner performance to the store manager during shifts.
• Monitor and report changes in partner morale and performance to the manager to promote a positive work environment.
• Offer clear, timely, and respectful coaching to ensure operational excellence and improve team performance.
• Deliver exceptional customer service with a customer-first attitude, connecting meaningfully with customers.
• Identify and address customer needs throughout the shift.
• Build strong relationships with the team by understanding and addressing their motivations and concerns.
• Oversee and execute all store operations during your scheduled shifts, including organizing opening and closing tasks.
• Strictly follow Starbucks' operational policies, including cash handling and safety protocols, to ensure partner safety.
• Ensure proper cash management by enforcing store policies among the shift team.
• Supervise baristas to guarantee they provide legendary customer service at all times.
• Maintain consistent attendance and punctuality.
• Consistently prepare quality beverages, whole bean, and food items according to recipe and presentation standards.
• Adhere to health, safety, and sanitation guidelines for all products.
• Recognize and celebrate individual and team achievements using existing tools and in collaboration with the store manager.
• Utilize operational resources effectively to maintain high standards throughout the shift.

Experience and Skills

• Previous customer service experience within retail or restaurant settings is preferred.
• Capability to lead and direct team members.
• Quick learner with the ability to adapt swiftly.
• Strong verbal communication skills.
• Familiarity with retail operations.
• Excellent interpersonal and teamwork abilities.

Diversity, Equity, and Inclusion

Starbucks is an equal opportunity employer, dedicated to building a diverse and inclusive workplace. They actively encourage applicants from underrepresented groups including people of color, women, LGBTQIA+, veterans, and persons with disabilities.

Employment consideration is provided fairly, including to individuals with criminal histories, consistent with applicable laws. Starbucks commits to reasonable accommodations for applicants with disabilities upon request.