Shift Supervisor - Store #61567, Altawana Drive

About the Role

The Shift Supervisor at Starbucks supports the store manager by overseeing store operations during assigned shifts. This leadership position involves delegating tasks to team members to ensure the delivery of the Starbucks Experience, characterized by outstanding customer service, timely service, high-quality beverages and products, and a clean, welcoming environment. You will embody Starbucks' core values while contributing to a workplace celebrated for its positive culture and enthusiastic workforce.

Key Responsibilities

• Demonstrate integrity, honesty, and comprehension of Starbucks' culture, values, and mission.
• Maintain composure during peak times or unusual situations to ensure smooth store operation and lead by example.
• Proactively observe the environment and customers to anticipate needs.
• Communicate effectively with management to maintain the welcoming atmosphere associated with Starbucks during each shift.
• Support onboarding and training of new partners by encouraging strong performance and providing respectful coaching when necessary.
• Offer timely feedback to the store manager regarding partner performance throughout shifts.
• Enhance team morale and performance by identifying areas for improvement and informing the store manager.
• Foster a supportive learning environment by delivering clear and constructive coaching to partners to maintain operational excellence.
• Deliver exceptional, customer-focused service and cultivate connections with customers.
• Identify and address customer needs promptly and effectively.
• Build positive relationships with team members by understanding and catering to their motivations, needs, and concerns.
• Carry out store operations and organize opening and closing tasks as assigned.
• Adhere to all Starbucks policies including cash handling, safety, and security to protect all employees.
• Ensure cash management procedures are followed rigorously by the shift team.
• Monitor barista performance to ensure consistent delivery of superior customer service.
• Maintain punctuality and consistent attendance.
• Consistently prepare quality beverages and food products according to standards and recipes.
• Comply with health, safety, and sanitation protocols.
• Recognize and reward individual and team achievements using organizational tools and collaboration with management.
• Use operational tools to maintain high standards of store performance throughout shifts.

Qualifications & Experience

• Previous customer service experience in retail or food service environments.
• Strong ability to lead and direct others effectively.
• Quick learner with effective verbal communication skills.
• Understanding of the retail environment.
• Excellent interpersonal skills.
• Ability to collaborate well in a team setting.

Diversity and Inclusion

Starbucks is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Individuals from varied backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities, are encouraged to apply. Applicants with criminal records will be considered in compliance with applicable laws. Reasonable accommodations are available for applicants with disabilities upon request.