Shift Supervisor - Store# 00140, Orchard Park at Starbucks

About the Role

As a Shift Supervisor at Starbucks, you will support the store manager in overseeing daily store operations during your shifts. In this leadership role, you will manage partner deployment and task delegation to ensure customers experience Starbucks' trademark legendary service, receiving quality beverages and products in a welcoming and clean environment. Serving as a role model, you will embody Starbucks' guiding principles, contributing to a workplace consistently recognized positively by its people.

Key Responsibilities

• Demonstrate integrity, honesty, and knowledge aligned with Starbucks' culture, values, and mission.
• Maintain composure in high-demand or unusual situations to uphold store standards and set a positive example.
• Proactively anticipate customer and store needs by monitoring environment and customer cues.
• Communicate pertinent information to the store manager for effective team responsiveness and fostering the 'Third Place' atmosphere.
• Support new partner training through positive reinforcement and respectful coaching.
• Provide the store manager with feedback on partner performance during shifts.
• Promote a positive team environment by recognizing changes in partner morale or performance and relaying to management.
• Establish a positive learning environment by giving clear, timely, respectful coaching and feedback to partners for operational excellence and performance improvement.
• Deliver exceptional customer service with a 'customer comes first' approach and build connections with customers.
• Identify and address customer needs promptly.
• Foster positive team relationships by understanding and responding to individual motivations and concerns.
• Execute store operations efficiently during assigned shifts, including organizing opening and closing duties.
• Adhere to Starbucks’ operational policies such as cash handling, safety, and security to protect partner wellbeing.
• Ensure adherence to cash register policies and proper cash management by the shift team.
• Monitor baristas to uphold legendary customer service quality throughout the shift.
• Maintain consistent attendance and punctuality.
• Produce quality beverages, whole bean, and food items consistently, following recipe and presentation standards.
• Comply with health, safety, and sanitation protocols for all products.
• Recognize and celebrate individual and team achievements using organizational tools and collaborate with management to innovate recognition methods.
• Utilize operational tools to achieve excellence each shift.

Experience and Skills Required

• Previous customer service experience in retail or restaurant settings.
• Strong ability to direct and lead others efficiently.
• Quick learner with effective verbal communication skills.
• Familiarity with retail environments.
• Excellent interpersonal and teamwork capabilities.

Equal Opportunity and Inclusion

Starbucks is committed to diversity and inclusion, actively encouraging candidates from varied backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities, to apply. Applicants with criminal histories will be considered fairly according to applicable laws. Reasonable accommodations for disabilities are available upon request by contacting the company.