Service Video Advisor

About the Role

Steele Auto Group is looking for a Service Video Advisor to join the Steele Mazda St. John's team in St. John's, Newfoundland and Labrador. This position is focused on helping customers understand their vehicle’s service needs through clear video-based assessments and communication. The role is well suited to someone who is detail-driven, customer-oriented, and comfortable working closely with automotive service teams.

At Steele Auto Group, the workplace is centered on making a positive difference through every customer interaction, every vehicle serviced, and every journey supported. The organization emphasizes people, growth, and purpose in everything it does.

What You’ll Do

• Record accurate video walk-throughs of customer vehicle repairs and service findings.
• Explain the technicians’ assessment and recommended next steps clearly in video format.
• Share completed videos with customers quickly and efficiently.
• Help maintain a clean and orderly service department.
• Provide support across the service department as needed.
• Organize internal estimates for pre-owned vehicles.
• Coordinate deliveries for new and used vehicles.
• Prepare internal work orders for new vehicle stock.
• Work alongside customer-facing service advisors to support smooth operations.

What We’re Looking For

• Comfort speaking on camera to explain service processes, with voice-only delivery.
• A punctual, precise, and detail-focused work style.
• Ability to handle responsibilities with limited supervision.
• Valid driver’s licence and a clean driving abstract.

Benefits and Total Rewards

Eligible employees may have access to a range of benefits depending on role and employment type, including full-time, part-time, or term positions. The rewards package may include:

• 100% matched retirement savings plan.
• Flexible health and dental coverage with six cost-shared plan options.
• Confidential mental health and wellness support available 24/7 for employees and their families through EFAP.
• Employee discounts on vehicle purchases, parts, and service at any location.
• Immediate work boot reimbursement.
• Access to Steele University for role-specific training, learning resources, progress tracking, and rewards.

Additional Information

Compensation details are not provided in this posting. The employer notes that any salary figures shown by other websites are independently generated and are not supplied or confirmed by Steele Auto Group. Final compensation can be discussed with candidates who advance in the hiring process.

Steele Auto Group states that it is committed to an inclusive, supportive workplace where growth is encouraged and internal advancement is valued. Candidates who need accommodations during the interview process are encouraged to request them.

Application instructions indicate that candidates should submit a profile and resume through the company careers page. Current employees are asked to apply through the careers page so they are identified as internal applicants.