Service Leader - Academic Advice and Information

Overview

Massey University is recruiting a Service Leader for Academic Advice and Information, a full-time fixed-term role until 30 July 2027 based at the Manawatū campus in Palmerston North. This position focuses on guiding a dedicated team to deliver exemplary academic advisory services to prospective and enrolled students, ensuring consistency, compliance, and alignment with institutional priorities.

Responsibilities

• Lead, mentor, and develop a team of Academic Advisors and Student Services Liaison Advisors.
• Foster a positive, inclusive team environment emphasising wellbeing and outstanding service.
• Use performance data to monitor and enhance service quality and accountability.
• Guarantee timely and accurate academic advice coupled with effective referral systems for students.
• Coordinate with Service Leaders and stakeholders across multiple campuses to ensure cohesive service delivery.
• Contribute to service planning, operational governance, and process enhancements.

Candidate Profile

• Holds a relevant bachelor’s degree or higher qualification.
• Possesses a minimum of five years leadership and management experience within a complex organisation.
• Demonstrates strong skills in coaching, performance management, and people leadership.
• Experienced in leveraging data and insights to improve service outcomes.
• Knowledgeable about academic advising or student services, preferably in tertiary education.
• Highly skilled in stakeholder engagement and communication.
• Committed to principles of equity, accessibility, inclusive practice, and upholding Te Tiriti o Waitangi.

Institutional Commitment

Massey University embraces a Tiriti-led framework dedicated to fostering student achievement, connection, and wellbeing. The organisation values excellence in service, collaboration, and ongoing improvement.

Application Process & Additional Information

Applicants are encouraged to submit a CV along with a cover letter detailing their leadership approach, team development experience, and use of data to enhance service outcomes. Massey University supports diversity and inclusive employment policies. Queries regarding the recruitment may be directed to the Associate Director of Student Achievement, Paul Fenton, via email (note: applications must be submitted through the official vacancies portal, not email). Employment involves working with individuals across all ages and requires compliance with the Vulnerable Children Act 2014 and related regulations. Applications close by 11:00 PM on Tuesday, 28 July 2026.