Service Designer / Senior Service Designer

Role overview

Nexer is seeking experienced service designers, at either Service Designer or Senior Service Designer level, to contribute to user-focused digital products and services. This position may be offered as a permanent role or a 12-month fixed-term contract, with a salary of £42,000 to £55,000 depending on experience. You must be based in the UK, and you can work from the Macclesfield office or from home.

What the role involves

You will join a multidisciplinary team to understand how services move through each touchpoint and how different parts of a service connect. The aim is to create joined-up, effective services from end to end, working closely with real users and business stakeholders to deliver strong outcomes. A key part of the job is guiding clients through the service design process while balancing business goals with the practical needs of the people using the service.

Core experience and approach

The role calls for someone comfortable with agile, user-centred working methods and able to meet deadlines while remaining flexible and adaptable. You should be able to lead discovery and alpha or other early-stage project work, as well as facilitate workshops and mapping exercises with clients and users. Experience in visually documenting both the current and future state of services using journey maps, service blueprints and similar artefacts is important.

You will also need strong collaboration skills, especially when working with other designers to capture service elements through prototypes or proof-of-concept materials. Confidence in presenting, testing and refining your work through feedback is essential, along with the ability to help clients adopt and embed a service design mindset.

Additional design background

Experience in related design-led areas such as research, UX, digital transformation, user-centred design or accessibility would be a welcome addition to your service design background.

Ideal background

Nexer is looking for someone with a few years of experience in a service design role, ideally within an agency environment or within UK government/public sector work. If you have not worked in those exact settings but can demonstrate strong service design understanding and directly related experience, you are still encouraged to apply.

Working environment

The company describes its working style as highly flexible and fully hybrid, with the Macclesfield, Cheshire office acting as the central hub and team members distributed across the UK. Regular in-person meetups, event attendance and ongoing learning are supported. Nexer also describes itself as an inclusive organisation committed to equity and diversity through employee resource groups, culture initiatives and internal programmes.

Benefits

The benefits package includes a 35-hour working week, 28 days of annual leave plus bank holidays, extra leave for life events, length of service and volunteering, and the option to move bank holidays to different dates. It also includes enhanced new parent policies for maternity, partner and adoption leave, a 6% company pension contribution, income protection and life assurance, and access to two employee assistance programmes.

About the company

Nexer is a human-centred design, development and consulting company that works with people to create digital products and services that are usable, accessible and engaging. The organisation partners with clients across the public, private and not-for-profit sectors and has grown from a small team in 2007 to a larger UK design and digital agency. It is also known for running the Camp Digital conference.

Application process

Applicants should email their most recent CV to the company, and may also include a portfolio or recent work samples if they wish. Candidates should state whether they want a permanent position, a 12-month fixed-term contract, or have no preference. Applications are reviewed as they arrive, interviews are arranged on an ongoing basis, and the interview process has two stages. The recruitment process is designed to be fair and inclusive, with communication throughout the process to help candidates access any support they need. People from a wide range of backgrounds, including those who can contribute to greater ethnic and cultural diversity, people with access needs and those needing flexible working patterns, are encouraged to apply. No agencies are requested.