Service Delivery Coordinator

Working With Us

Joining Programmed offers a range of benefits including competitive pay with annual reviews, exclusive employee discounts across over 600 retailers, career development through certificates and training, supportive wellbeing programs including paid parental leave and Employee Assistance, plus the chance to be part of a growing team with ongoing long-term infrastructure work.

Role Overview

We are seeking a Service Delivery Coordinator to support our Facility Management division, specifically for the Transpower contract. Based in Petone, you will be crucial in coordinating daily operations for field teams across three regions, acting as the hub linking technicians, subcontractors, Service Delivery Managers, and clients to ensure timely and accurate maintenance tasks.

Key Responsibilities

• Manage reactive and planned maintenance job orders using Maximo and Dynamics 365 systems.
• Provide operational and administrative assistance to Service Delivery Managers and facilities technicians.
• Organize subcontractors, materials, travel, and other resources to facilitate service delivery.
• Oversee work order assignments, completions, and reporting through CMMS.
• Process vendor invoices, purchase orders, reconcile credit cards, handle timesheets, and allocate costs accurately.
• Communicate with customers, subcontractors, and internal teams to resolve inquiries and maintain smooth service operations.
• Participate in monthly meetings with Transpower, prepare minutes, and follow up on action items.
• Attend toolbox meetings and assist with internal and external audits.

Candidate Profile

• Previous experience in operational support, service coordination, or administration roles.
• Strong administrative capabilities with meticulous attention to detail.
• Competence in processing invoices, purchase orders, timesheets, and operational costs.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Familiarity with CMMS, ERP, or similar work management systems like Maximo and Dynamics 365 is highly preferred.
• Excellent verbal and written communication skills.
• Effective organization and time management skills, capable of juggling multiple priorities.
• Ability to work independently as well as collaboratively within a close team environment.

About Programmed

Programmed delivers operations and maintenance services across various sectors including education, health, infrastructure, manufacturing, transport, and mining in Australia and New Zealand. Our Facility Management sector offers comprehensive solutions spanning everyday maintenance to management of large infrastructure networks. We prioritize people development, flexible careers, and fostering a safe and inclusive workplace.

Commitment To Diversity and Safety

We are dedicated to a Zero Harm culture and promote safety in all our actions. We champion diversity, inclusion, and equality, welcoming applicants of all backgrounds, cultures, genders, ages, orientations, and abilities.

How To Join

Apply now to be a part of our mission to develop exceptional people, strong customer relationships, and vibrant communities.