Service & Business Transformation Senior Consultant

About the Role

Master Works is looking for an experienced Senior Consultant specializing in Service & Business Transformation to lead initiatives in business process improvement, service transformation, and innovation. This role serves as the lead expert responsible for managing the Business Development function within the Digital Enablement department.

Reporting Structure

The position operates under the leadership of the Department Director within the Digital Enablement Department.

Primary Responsibilities

• Analyze, document, redesign, and optimize business processes following Business Process Improvement and Reengineering methodologies.
• Convert business concepts into feasible digital operating models for implementation.
• Prepare comprehensive business cases and models to support new initiatives.
• Identify opportunities for monetization and public-private partnerships.
• Lead the design of service concepts and establish high-level service architectures.
• Facilitate stakeholder and business owner workshops to ensure alignment and collaboration.
• Provide business perspective support for prototype development of service concepts.
• Deliver recommendations for Product teams and track their progress in implementation.
• Continuously identify and propose service improvement opportunities across Ministry platforms.

Required Expertise

• Proficiency in Business Process Management including BPI and BPR.
• Knowledge and application of Service Design Thinking methodologies.
• Experience developing Business Model Canvas frameworks and detailed Business Cases.
• Strong understanding of Digital Transformation initiatives.
• Capability in managing diverse stakeholders effectively.
• Workshop facilitation skills to drive productive sessions with varied participants.

Expected Deliverables

• Fifty-four comprehensive Business Process Documents.
• One Business Case Document per new initiative undertaken.
• A Business Model Document (such as a Business Model Canvas) for each initiative.
• Process Maps illustrating both As-is and To-be states and corresponding BPR Reports for every reengineered process.
• Service Concept Documents focused on business-level design for new services.
• Monetization and Public-Private Partnership opportunities study produced semiannually or as needed.
• Detailed Workshop Summary Reports following each facilitated session.
• A continuously updated Improvement Opportunities Register with quarterly revisions.
• Monthly Implementation Progress Reports following up with Product teams to enhance service delivery.

Job Location

This role requires work onsite at the client location in Riyadh, Saudi Arabia.