Senior Vice President, Resort Operations

About the Role

This leadership position oversees resort operations across multiple regions, with a strong focus on quality, profitability, compliance, and team development. The role calls for an experienced hospitality executive who can manage performance at scale, support new account launches, and build strong relationships with partner facilities while upholding company standards.

Key Responsibilities

• Safeguard and reinforce HHS quality standards across facilities in several regions.
• Guide budget performance to control costs and improve profitability.
• Lead contract renewal discussions and addendum negotiations, ensuring pricing and terms align with company policy.
• Promote new programs and operational initiatives to encourage adoption at the account level.
• Oversee locations with elevated workers’ compensation activity and help maintain a safe workplace.
• Run startup activities and implementation steps for newly awarded accounts.
• Establish expectations, set performance targets, and ensure accountability across multiple accounts.
• Mentor direct reports, strengthen leadership capability, and help develop a pipeline of future leaders.
• Build and maintain productive relationships with HHS partner facility leadership.
• Review operational and compliance data, then adjust plans to meet facility and budget goals.
• Provide direct, hands-on support when needed to deliver strong outcomes.

Required Skills

• Strong computer literacy, including spreadsheets, email, word processing, and ordering systems.
• Excellent interpersonal communication across all organizational levels.
• High-quality written, verbal, and non-verbal communication skills.
• Customer-focused mindset with a commitment to exceeding expectations.
• Professional presence and sound judgment in business situations.
• Ability to make timely decisions and respond effectively under pressure.
• Self-driven approach with strong prioritization and planning skills.
• Collaborative attitude and willingness to support team goals.
• Ethical decision-making, discretion, and integrity in all dealings.
• Detail-oriented organization in a fast-paced environment.

Requirements

• At least 5 years of experience managing multi-region operations.
• At least 5 years of experience in the resort industry.
• At least 5 years in a hospitality executive leadership role.
• Comfort with common office and operational software tools.
• Ability to travel at least 75% of the time.
• Must be open to relocation for advancement opportunities.

Preferred Qualifications

• Language skills beyond English, particularly Spanish, are considered an advantage.
• Familiarity with OSHA and related regulatory requirements is a plus.

Benefits

• Paid vacation and sick time.
• Medical, dental, and vision coverage.
• 401(k) plan with employer matching.
• Employee assistance program.
• Career growth support and ongoing training.

Additional Information

Applicants with military backgrounds, including veterans, are encouraged to apply. The employer is committed to equal employment opportunity and maintains a workplace culture centered on diversity and inclusion.

About the Company

The organization is a private, family-owned company established in 1975 as Hospital Housekeeping Systems. It provides housekeeping, food, and facility management services to nearly 1,000 customers across six industries. The business is expanding quickly and values internal growth, leadership development, and a DEI-driven workplace where people from all backgrounds are respected and encouraged to advance.