Senior Vice President, Resort Operations

Role Overview

This senior leadership role is responsible for overseeing resort operations across multiple regions, ensuring service quality, financial discipline, and consistent compliance with company standards. The position is based in Phoenix, Arizona and requires a strong background in hospitality operations leadership.

Key Responsibilities

• Safeguard HHS quality standards across facilities in several regions.
• Lead budget performance efforts to control costs and improve profitability.
• Handle contract renewals and addendums, ensuring pricing aligns with company policy.
• Drive adoption of new programs and initiatives at the account level.
• Oversee sites with elevated workers’ compensation activity and support safer work practices.
• Set up and execute startup procedures for newly onboarded accounts.
• Define expectations and performance targets, then ensure compliance across multiple accounts.
• Coach direct reports, strengthen leadership capability, and build a pipeline of future leaders.
• Build and maintain strong relationships with partner facility administration teams.
• Review performance data and make operational adjustments to meet facility, budget, and compliance objectives.
• Provide direct, hands-on support whenever needed to achieve strong outcomes.

Required Experience and Skills

The ideal candidate brings extensive multi-region operations leadership experience within the resort and hospitality sectors, along with strong business judgment and the ability to lead through influence. This role also calls for confidence working with budgets, contracts, compliance standards, and account-level performance.

Additional Requirements

• At least 5 years of experience managing operations across multiple regions.
• At least 5 years of experience in the resort industry.
• At least 5 years of experience in a hospitality executive leadership role.
• Strong computer proficiency, including word processing, spreadsheets, email, and ordering systems.
• Ability to travel at least 75% of the time.
• Willingness to relocate for promotion opportunities.
• Preferred, though not mandatory: fluency in languages other than English, especially Spanish.
• Preferred, though not mandatory: knowledge of OSHA and related regulatory requirements.

Who Should Apply

Veterans and applicants with military backgrounds are encouraged to apply. The employer also supports a workplace built on diversity, equity, and inclusion, and welcomes candidates from all backgrounds.

About the Company

HHS is a private, family-owned organization founded in 1975, originally known as Hospital Housekeeping Systems. The company focuses on honest, quality-driven service and provides housekeeping, food, and facility management services to nearly 1,000 customers across six industries. It emphasizes internal growth, leadership development, and a diverse, inclusive work culture.

Benefits

• Paid time off, including vacation and sick leave.
• Medical, dental, and vision coverage.
• 401(k) retirement plan with employer match.
• Employee assistance program.
• Career development support and ongoing training.

Equal Opportunity Statement

The employer is committed to equal employment opportunity and workplace diversity and inclusion.